- Joined
- Feb 9, 2012
- Messages
- 1,720
My first direct order, a CGNMFSH from the santaganza and a 6 month+ wait came straight out the (undamaged) box like this -
OK, has some damage to the finish so this will have to be a user, sucks as I prefer to put this kind of wabi into the knife myself and not receive it new with damage.
I hoped the slow and unresponsive communication was a one off but -
After sending payment for a TGLB with master sheath (which I was previously informed was ready for shipment) I started to get anxious after 6 days of hearing nothing at all. I emailed asking for confirmation of payment and shipping status which received a response 3 days later stating that orders ship within 10 days of payment being made (now 9 days after payment) and that tracking would be sent as soon as it is available.
Ok....13 days later and still nothing, no communication at all, no tracking, nada.
I email again asking for an update on the order (22 days after payment).
The next day I have an email response with is simply a cut and paste of some tracking info showing that a parcel was sent 10 days ago (so much for the tracking being sent to me) and has attempted delivery with the parcel held at the main sorting office. I drive to the post office to see if I can retrieve the package which it turns out was sent to my old address and not my current address as per the paypal payment. After various ID I get the package only to find the sheath not in the package, awesome!
Only two direct orders, one came damaged, one came incomplete, the communication was poor on the first order, by the second order communication and customer service was terrible.
I emailed Busse to let them know the order was missing the sheath (yes, it was on the order and paid for) and my dissatisfaction of the overall experience.
Now, 6 days later and true to form there is no communication from Busse in response to my email, I am still sans a sheath I have paid for and overall, I feel like I am certainly not valued as a customer.
Is this the norm from Busse?
OK, has some damage to the finish so this will have to be a user, sucks as I prefer to put this kind of wabi into the knife myself and not receive it new with damage.
I hoped the slow and unresponsive communication was a one off but -
After sending payment for a TGLB with master sheath (which I was previously informed was ready for shipment) I started to get anxious after 6 days of hearing nothing at all. I emailed asking for confirmation of payment and shipping status which received a response 3 days later stating that orders ship within 10 days of payment being made (now 9 days after payment) and that tracking would be sent as soon as it is available.
Ok....13 days later and still nothing, no communication at all, no tracking, nada.
I email again asking for an update on the order (22 days after payment).
The next day I have an email response with is simply a cut and paste of some tracking info showing that a parcel was sent 10 days ago (so much for the tracking being sent to me) and has attempted delivery with the parcel held at the main sorting office. I drive to the post office to see if I can retrieve the package which it turns out was sent to my old address and not my current address as per the paypal payment. After various ID I get the package only to find the sheath not in the package, awesome!
Only two direct orders, one came damaged, one came incomplete, the communication was poor on the first order, by the second order communication and customer service was terrible.
I emailed Busse to let them know the order was missing the sheath (yes, it was on the order and paid for) and my dissatisfaction of the overall experience.
Now, 6 days later and true to form there is no communication from Busse in response to my email, I am still sans a sheath I have paid for and overall, I feel like I am certainly not valued as a customer.
Is this the norm from Busse?