- Joined
- Feb 27, 2001
- Messages
- 12,169
The story starts last November. While attending a bike race up north I run into a bike manufacturer that is making a style of bike that I used to have as a mountian bike and loved but are now producing road bike frames..I am thrilled because I had heard that this small bike company had gone out of business. I asked them and they said that they were in fact back in business and back in Michigan and manufacturing bikes near my home town..how cool...I proceed to ask the price of the bike and was told $1400. Later that evening I stop by an internet cafe and check their website and see that the price is in fact $1100 Hmmmm. I return to thier booth and ask what the difference in price is..they assure me that the $1400 is 2004 price and that $1100 is the 2003 price but if I am interested they would honor the 2003 price.
The next week I visit the factory for a custom fitting of the bike that they are going to build for me. We discuss size specs etc. this was on 11/7. Two weeks go by and I hear nothing from the company. So I call them I speak with the owner and he informs me that he had just sent me a fax and that the bike was ready and at the painters and it would be two weeks and they would contact me.
When I arrive home sure enough there is a fax on my machine..a invoice for my custom road frame. Frame costing $1200 although we agreed on $1100 and a additional $400 for a alpha Q carbon fibre fork that I asked them for assuming that a fork was part of the $1100 price tag. So I was a bit shocked to see the $1100 bike was now $1600 (and remember there are no components yet like gruppo, seat, wheel set..) but I decided not to raise a stink cause $400 bucks for a Alpha Q fork was a good deal and $100 more than we agreed .well I REALLY WANT THIS BIKE..So I eagerly await the two week mark..
Now it is Jan 5 and I still have heard nothing from these people..This irritates me cause you would think that when someone is spending close to two grand on a bike with your start up bike company that I would not have to be the one to call. Today I took the original invoice and wrote in sharpie marker across the invoice WHAT IS THE STATUS OF THIS ORDER????? I included my phone number and awaited a call. Nothing..
Im losing my patience..and I think this is pure B.S .what should I do..
I have paid no money down for this bike, thank God but I am upset at the lousy customer service. I am tempted to cancel this order ..what would you do??
The next week I visit the factory for a custom fitting of the bike that they are going to build for me. We discuss size specs etc. this was on 11/7. Two weeks go by and I hear nothing from the company. So I call them I speak with the owner and he informs me that he had just sent me a fax and that the bike was ready and at the painters and it would be two weeks and they would contact me.
When I arrive home sure enough there is a fax on my machine..a invoice for my custom road frame. Frame costing $1200 although we agreed on $1100 and a additional $400 for a alpha Q carbon fibre fork that I asked them for assuming that a fork was part of the $1100 price tag. So I was a bit shocked to see the $1100 bike was now $1600 (and remember there are no components yet like gruppo, seat, wheel set..) but I decided not to raise a stink cause $400 bucks for a Alpha Q fork was a good deal and $100 more than we agreed .well I REALLY WANT THIS BIKE..So I eagerly await the two week mark..
Now it is Jan 5 and I still have heard nothing from these people..This irritates me cause you would think that when someone is spending close to two grand on a bike with your start up bike company that I would not have to be the one to call. Today I took the original invoice and wrote in sharpie marker across the invoice WHAT IS THE STATUS OF THIS ORDER????? I included my phone number and awaited a call. Nothing..
Im losing my patience..and I think this is pure B.S .what should I do..
I have paid no money down for this bike, thank God but I am upset at the lousy customer service. I am tempted to cancel this order ..what would you do??
