Not Real Happy With Bladehq EDIT: Satisfactory Resolution

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Bugout Bill

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On Black Friday, I took advantage of one of Bladehq's excellent sales and bought a Boker AK74 for $25. It had been a while since I had bought anything from them, so I had to enter in new credit card information as my previous card had expired recently. After entering in the new information, I inadvertently selected the "pay by check/money order" option. The order was processed, but it took me a day to realize what had happened.

On December 1st, I sent an email to Blade HQ's customer service inquiring about whether or not I could change the payment method. I received a response earlier today telling me that the easiest way for them to do that would be to cancel my order, and have me order another one. Unfortunately, the knife in question had sold out. I sent another email asking what the price would be once the knife came back in stock. I was told that it would be $40.

I have bought a number of products from Blade HQ and had nothing but good things to say about them. I have recommended them to friends as being one of the best online knife retailers. But this experience has not been a good one.

:thumbdn:
 
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That's a bummer man, I can agree that I've had nothing but good things from them. And they can't hook you up after seeing your order was placed on a sale day? That is pretty weak sauce on their part.
 
People always say how good blade hq is but I keep hearing more and more complaints about them then good things
 
I'm sorry for your trouble- that sounds frustrating. With some items we get massive price breaks and a sale price really is limited to what's on hand. With an item like the Boker I don't see why that would be an issue so I'm surprised to hear this happened. We don't have a back order system (working on something) but, if you're game, when the knife comes back in stock buy it and then just send me an email (bladehq@gmail.com) and I will personally make sure you get the $25 price.

Hope this helps,
Cam
 
BladeHQ said:
I'm sorry for your trouble- that sounds frustrating. With some items we get massive price breaks and a sale price really is limited to what's on hand. With an item like the Boker I don't see why that would be an issue so I'm surprised to hear this happened. We don't have a back order system (working on something) but, if you're game, when the knife comes back in stock buy it and then just send me an email (bladehq@gmail.com) and I will personally make sure you get the $25 price.

Hope this helps,
Cam
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Thank you for making this right. Expect an email for when they get back in stock.

+1 Blade Hq
 
People always say how good blade hq is but I keep hearing more and more complaints about them then good things
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It's just a cut and dry fact that, as a business, we can't make everyone happy. But please feel free to shoot me some examples. I would be interested to look into this statistic.

Cam
 
Thank you for making this right. Expect an email for when they get back in stock.
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I'm genuinely glad I could help. I will be on the lookout for your email. If I can do anything to help in the meantime please don't hesitate to contact me.

Cam
 
BladeHQ said:
I'm sorry for your trouble- that sounds frustrating. With some items we get massive price breaks and a sale price really is limited to what's on hand. With an item like the Boker I don't see why that would be an issue so I'm surprised to hear this happened. We don't have a back order system (working on something) but, if you're game, when the knife comes back in stock buy it and then just send me an email (bladehq@gmail.com) and I will personally make sure you get the $25 price.

Hope this helps,
Cam
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That's the way you do it.All class.One unsatisfied customer,is one too many for any prideful business owner.Well played:thumbup: :cool:
 
BladeHQ said:
I'm sorry for your trouble- that sounds frustrating. With some items we get massive price breaks and a sale price really is limited to what's on hand. With an item like the Boker I don't see why that would be an issue so I'm surprised to hear this happened. We don't have a back order system (working on something) but, if you're game, when the knife comes back in stock buy it and then just send me an email (bladehq@gmail.com) and I will personally make sure you get the $25 price.

Hope this helps,
Cam
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And THAT is what makes a great dealer.
 
BladeHQ said:
It's just a cut and dry fact that, as a business, we can't make everyone happy. But please feel free to shoot me some examples. I would be interested to look into this statistic.

Cam
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I've been in customer service and sales for a long time.

You will always hear more bad then good, people who have a smooth experience tend not to go on and rant about it yet if someone happens to have a misunderstanding, they will definitely be more likely to tell people about it.

That being said, it shows how dedicated BHQ is to customer service that they wish to rectify the situation.

Rule #1 the customer is always right,
Rule #2 when the customer is wrong, refer to rule #1

:thumbup:
 
I have bought from HQ many times without a problem. Maybe the OP should pick up a phone and speak with someone before he posts a negative thread!
 
As expected. Always been a good dealer for myself.

Op might want to change the thread title since he isn't not so happy anymore?
 
Spudly94 said:
People always say how good blade hq is but I keep hearing more and more complaints about them then good things
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The reason people say they are so good is because they are. As far as what your hearing the opposite is few and far between. Please, tell me of one company that has the volume and presence of BHQ that has batted 1,000 everytime. We all know what your favorite store is, and that you seem to get passive aggressive with other stores. In the end, Cam stepped up and is going to honor the price. What is the big deal?
 
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