Not so great customer service?

[Josh K]

I have read through the whole thread and I don't find his posts half as absurd as Condition 1's, especially after he admitted to trolling Kershaw fans.

And what does Kershaw have to do with this thread?

 

[kneedeep]

Bullsh**. Grow up kid and find another place to trash.

Wow, pretty uncalled for, he actually made valid and well reasoned point that directly addresses the topic of the thread. The original post implies that Spyderco customer service is bad because of the warranty.

ABA points out that is not the case.

We should be encouraging on topic well reasoned posts, instead of trashing the poster.

 

[PG5768]

And what does Kershaw have to do with this thread?

As an example of a warranty that has fewer conditions and a company that also has exemplary customer service.

 

[hwpaintballer]

And what does Kershaw have to do with this thread?

"If you want me to go back and multi-quote every single absurd and argumentative thing he has said I will. Better yet you could go read it yourself. "

It doesn't appear that you do much reading so I took your advice and multi-quoted it for you.

It's not like a ..........let's say Kershaw warranty. Because the knives are different. Spyderco makes a high quality knife with expensive materials. Most of their knives are worth fixing. Most folks send them in for service when they need it. Kershaw knives are of high quality as well. However most don't cost as much as a Spyderco and are therefore tossed out when broken by the user or by Kershaw when sent in for warranty and a new one sent. That's cost effective due to the fact that it cost less then repairing them. Ya know, unlike a Spyderco.

That's just good old fashion country common sense.

C1

I love Kershaw. Really, I own many and value them.
I just get a kick out of their fan club.
Just a little ribbing.

Don't take the hobby too serious.
Smile.....life is good.


Ya see that's funny.

Keep it sharp!!!
C1

 

[Josh K]

As an example of a warranty that has fewer conditions and a company that also has exemplary customer service.

Spyderco: http://spyderco.com/edge-u-cation/index.php?item=10
Kershaw: http://kershawknives.com/warranty.php?brand=kershaw

Kershaw's key phrase is this:

(Of course, normal wear, abuse such as prying with the knife, or neglect are excluded from this non-transferable warranty.)

I submit that the Kershaw warranty (as worded) has more conditions.

.:edit:.
Can't say I've had problems with either though.

 

[Josh K]

"If you want me to go back and multi-quote every single absurd and argumentative thing he has said I will. Better yet you could go read it yourself. "

It doesn't appear that you do much reading so I took your advice and multi-quoted it for you.

Again, what did that have to do with this thread? I find both posts ridiculous, and as mentioned (by you and him) obviously trolling for a reaction. I can ignore it, why can't you?

 

[hwpaintballer]

Again, what did that have to do with this thread? I find both posts ridiculous, and as mentioned (by you and him) obviously trolling for a reaction. I can ignore it, why can't you?

The OP brought up Kershaw's warranty on the first page, I would be a little surprised if you can't see how that fits into the thread, and yes Condition 1 is trolling but if you don't address some of the misinformations stated in the pokes then some people believe the information to be factual.

 

[Josh K]

The OP brought up Kershaw's warranty on the first page, I would be a little surprised if you can't see how that fits into the thread, and yes Condition 1 is trolling but if you don't address some of the misinformations stated in the pokes then some people believe the information to be factual.

And it has all been addressed has it not? Why are you still dragging it up when it's all done and finished?

If the sole purpose of this thread was to compare Spyderco's and Kershaw's warranty, then I could see how it would fit.

The original poster asked a question (or questioned) Spyderco's Customer Service and Warranty.

I whined a bit on here lately about my Spyderco S having quite bad vertical blade play and at least one person said I should send it in to Spyderco and they would take care of me.

So I e-mailed Spyderco about the issue and the main points of the reply are as follows:

"When you send your knife in please include a check or money order for $5 S&H fee"

"If your knife is determined not to be covered by warranty and can be repaired, there is a $20. repair fee"

I'm certainly not about to spend $30 to fix a $40 knife. Is this typical?

Then he made a small reference to Kershaw.

Kershaw for example I would pay to ship it to them and that's it. They would fix/replace it with pretty much no questions asked, and then send it back on their dime.

I was under the impression that Spyderco CS would be similar.

Then has a minor meltdown and continues to complain.

Because I have to pay to send it there genius.



See the parts in quotes that are from the actual e-mail from Spyderco?

I'm not assuming that it won't be covered, but it is obviously a possibility.



Why on earth would I buy a new one if this is the kind of quality and support I am going to receive? :thumbdn:



Fair enough I guess. I just wanted to know if this was the usual and apparently it is. I will keep this in mind when considering future purchases.

I mean really, Kershaw came up in a passing reference and now it is being exploited as a discussion topic.

I multi-quoted for you.

 

[SPXTrader]

Wow. Many minor meltdown going on here...

http://www.bladeforums.com/forums/misc.php?do=whoposted&t=671268

 

[A_Blade_Afficionado]

Oh, I mispelled waranty, maybe I shouldn't stick up for Spyderco. I try to shed light on the difference and help Spyderco out, and get trashed over grammar. Sorry if when I'm half asleep, trying to help you, I get trashed, this is the last time I will stick up for any of you at all. I try to help, and I'm treated like crap, I see how it goes.

I tried to back up Spyderco by contradicting the unfair trashing of the CS, they have great CS, it's just their waranty that is average.
People trashed Spyderco's CS, I said that they're CS is great, it's their waranty that is just standard, and you give me crap?!?

It's pathetic of you to disrespect me when I was trying to support your cause, there's a reason so many people have you on ignore, it's impossible to reason with you when you come to the battle unarmed. Unless somebody 110% praises every single thing you like, you instantly write them off as an idiot, rejecting all the logic, and substituting your own self-contradictory responses that resemble no relevance to the topic at hand.

 

[Josh K]

Oh, I mispelled waranty, maybe I shouldn't stick up for Spyderco. I try to shed light on the difference and help Spyderco out, and get trashed over grammar. Sorry if when I'm half asleep, trying to help you, I get trashed, this is the last time I will stick up for any of you at all. I try to help, and I'm treated like crap, I see how it goes.

I tried to back up Spyderco by contradicting the unfair trashing of the CS, they have great CS, it's just their waranty that is average.
People trashed Spyderco's CS, I said that they're CS is great, it's their waranty that is just standard, and you give me crap?!?

It's pathetic of you to disrespect me when I was trying to support your cause, there's a reason so many people have you on ignore, it's impossible to reason with you when you come to the battle unarmed. Unless somebody 110% praises every single thing you like, you instantly write them off as an idiot, rejecting all the logic, and substituting your own self-contradictory responses that resemble no relevance to the topic at hand.

Vs.

I guess I'm just spoiled, I'm used to sending in my knives, and having them cover the costs of repair, all I do is pay shipping. :thumbup: I'm sorry that you aren't being offered the same service for your knife. I guess I'll stick to my unconditional warrantied knives from now on.

You obviously have a problem with Spyderco's warranty, thus perform the classic announcement of going elsewhere, yet remain to stir the pot. It really isn't hard to follow.

I don't have a problem with Spyderco's warranty, if they want to charge their customers to service their knives, it's okay with me. I guess it's better to charge your customers and stay and business than eat the costs and go into debt. To each their own, it's not my business, my margins, or my market share, so I couldn't care less.

This is what I find odd, if some companies can offer certain products at a competitive price, and not charge extra for the warranty, what makes their process more efficient and cost effective? I'd gladly pay an extra $5 on each knife to cover the the cost of one in 10 breaking. I like to rest in solace knowing that my initial purchase price is the final purchase price, no strings attached to keep it operable. I prefer the liberal incorporation of warranty because it covers your @$$ when you need it, but it doesn't punch you while your down by charging you extra when you need it.

No offence Sal, I'm not belittling your business practice, I'm just stating my preference.

And I'm the one with "substituting your own self-contradictory responses that resemble no relevance to the topic at hand?" Come on ABA. Lie to everyone else, don't lie to yourself.

 

[A_Blade_Afficionado]

I never trashed their waranty, just because it isn't perfect doesn't mean I'm trashing it.
Kershaw has a better waranty, it's the truth, but it doest mean that Spyderco's sucks. It just means that it's only average.

 

[Josh K]

I never trashed their waranty, just because it isn't perfect doesn't mean I'm trashing it.
Kershaw has a better waranty, it's the truth, but it doest mean that Spyderco's sucks. It just means that it's only average.

Decided to toss in some more Kershaw / Spyderco junk. Haven't you already been through this?

 

[A_Blade_Afficionado]

I was giving an example, sorry if you are incapable of comprehending a comparison.
Guess what, Kershaw and Spyderco are competing companies, so comparing two competing companies is innevitable. I have the feeling you hate the comparisons because every time you run away with your tail between your legs.

 

[Josh K]

Oh, I mispelled waranty, maybe I shouldn't stick up for Spyderco. I try to shed light on the difference and help Spyderco out, and get trashed over grammar. Sorry if when I'm half asleep, trying to help you, I get trashed, this is the last time I will stick up for any of you at all. I try to help, and I'm treated like crap, I see how it goes.

I tried to back up Spyderco by contradicting the unfair trashing of the CS, they have great CS, it's just their waranty that is average.
People trashed Spyderco's CS, I said that they're CS is great, it's their waranty that is just standard, and you give me crap?!?

It's pathetic of you to disrespect me when I was trying to support your cause, there's a reason so many people have you on ignore, it's impossible to reason with you when you come to the battle unarmed. Unless somebody 110% praises every single thing you like, you instantly write them off as an idiot, rejecting all the logic, and substituting your own self-contradictory responses that resemble no relevance to the topic at hand.

Two r's kid. Say it with me, warranty.

I'm going to toss some definitions up here so you can use words to effectively communicate.

Pathetic:
1 : having a capacity to move one to either compassionate or contemptuous pity
2 : marked by sorrow or melancholy : sad
3 : pitifully inferior or inadequate <the restaurant's pathetic service>

Disrespect:
1 : to have disrespect for
2 : to show or express disrespect or contempt for

It is inadequate to have contempt?

it's impossible to reason with you when you come to the battle unarmed:
I believe you are looking for the phrase "I refuse to have a battle of wits with an unarmed opponent" though I really am not sure.

110% praises every single thing you like:
Let's try to rephrase that into "unless someone backs your likings 110%."

resemble
1 : to be like or similar to <he resembles his father>
2 archaic : to represent as like

 

[hwpaintballer]

Atleast ABA didn't stoop down to belittling other members.

 

[Josh K]

I was giving an example, sorry if you are incapable of comprehending a comparison.
Guess what, Kershaw and Spyderco are competing companies, so comparing two competing companies is innevitable. I have the feeling you hate the comparisons because every time you run away with your tail between your legs.

Two r's in warranty, but only one 'n' in inevitable.

How am I running away? Stop deflecting and changing the topic. First you whine because people don't agree with you, and now you're clinging to the argument that just because they happen to be competing companies they must be compared at each and every turn.

 

[Josh K]

Atleast ABA didn't stoop down to belittling other members.

Really?

It's pathetic of you to disrespect me when I was trying to support your cause, there's a reason so many people have you on ignore, it's impossible to reason with you when you come to the battle unarmed. Unless somebody 110% praises every single thing you like, you instantly write them off as an idiot, rejecting all the logic, and substituting your own self-contradictory responses that resemble no relevance to the topic at hand.

 

[A_Blade_Afficionado]

Good job, belittle someone due to their grammar. My phrases were worded differently than yours, but illustrate the same point, does it really matter? I can rearrange phrases to my liking, I don't need you, the Internet police, to hound my eery word to build your own self esteem.
I haven't insulted you or used vulgarity as you have, have some decency.

I wasn't belittling you. Belittleing is nonsensical insulting, I called you out on your horrible tactics, do you see the difference?
Belittling is just insulting to insult, I was relating your post to different adjectives, like pathetic. You called me an idiot, I said it was pathetic of you to do what you did. There's a difference.

 

[Lycosa]

Warning... Sal is going to stop by.