Olamic Cutlery=outstanding customer service

86 power

86 power

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Dec 18, 2010
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I recently bought an Olamic Wayfarer off of Instagram for a nice price. When I received the knife it had a bit of lock rock. I emailed Olamic asking if I could send it in for a tune up. I included all of my contact info, within 1/2 hr I received a text from Eugene. He told me to send it in. After looking at it he decided that he was going to replace it. So he sent me this brand new bad ass wayfarer. I was perfectly willing to pay for any repairs as I didn't even buy it from them. I've never got a faster response from a knife company and to top it off Eugene was really friendly and very quick to respond to all questions I had.



 
Have to chime in. Eugene is awesome! He sent me a replacement Bravado before I even shipped the one I had problems with back to him. Olamic is definitely focused on customer satisfaction.
 
86 power said:
I recently bought an Olamic Wayfarer off of Instagram for a nice price. When I received the knife it had a bit of lock rock. I emailed Olamic asking if I could send it in for a tune up. I included all of my contact info, within 1/2 hr I received a text from Eugene. He told me to send it in. After looking at it he decided that he was going to replace it. So he sent me this brand new bad ass wayfarer. I was perfectly willing to pay for any repairs as I didn't even buy it from them. I've never got a faster response from a knife company and to top it off Eugene was really friendly and very quick to respond to all questions I had.



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I second this! Eugene is terrific! Unfortunately the Wayfarer was just a little too big for my tastes.
 
Eugene Solomonik is a great businessman and friend. He'll bend over backwards to make sure you're happy. Master Smith Michael Vagnino does a great job over seeing the Wayfarer and Bravado. Both men are some of the nicest and most professional guys in the industry.

Sean
 
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