I ordered a Wicked edge Pro pack I from them, that day I got a notification that as I paid by e-check, oops stupid paypal. They pulled my items aside and would ship as soon as it cleared, he also send me a video of what to expect when it arrived as well as tips. It shipped the same day my payment cleared and I received another non automated email notifying me and giving me info of what to expect and that they had included another screw for larger blades as well as suggesting tips and tricks to using the wicked edge. It arrived very well packed, and within a few hours of fedex dropping it off they emailed me asking if I received it, and if there were any issues or missing parts and thanking me for my order
They went above and beyond as far as communication and keeping me up to date with what was going on, and not only that but they were genuinely helpful in telling me what was included, advice on assembly and such. While I have not had any problems, I suspect that if anything were missing or defective they would rectify the problem immediately without trying to force me to go through Wicked Edge.
They went above and beyond as far as communication and keeping me up to date with what was going on, and not only that but they were genuinely helpful in telling me what was included, advice on assembly and such. While I have not had any problems, I suspect that if anything were missing or defective they would rectify the problem immediately without trying to force me to go through Wicked Edge.