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spyken

spyken

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does anyone have any experience dealing with botachtactical.com, esp for international orders? they have something I want but I would appreciate any comments on reliability, efficiency, customer service before I proceed....thanks.

also, where are the best & cheapest places to get production knives online (must ship internationally)?

thanks.
 
I have ordered from them on two occasions.

They were showing Camillus Cuda neck knives on clearance for $14.95ea.
I ordered two, as well as two Princeton Tec 'Rage' flashlights (darn good product btw). I received an email telling me they were out of stock on the Cuda's and asked what I wanted to do. They were offering Kershaw\Onion Chives for $27.50. So, I emailed them and said to substitute the two neck knives for ONE Chive. Received email back that they were shipping two Rage's and TWO Chives! Oh well....I can always give one away for a gift-NOTTTTTT!!!!!

Order received in good time (Calif. to NJ ground around 5days) and packaged well.

They were also showing Spyderco SS-PE Police models for $69.00 (that's right $69!!!). I put in an order for one (now I wish it was 2-see below) before they emailed me back to confirm the other order. Just to avoid being heartbroken I emailed and asked if the Police model was in stock. I received an email saying "no-they were sold out".

This is where it gets interesting...

My wife took a call from a young lady (very polite but hard to understand) from them (yea-I got caught buying blades again!) Asking about my order. I got in touch with the young lady and she confirmed my order for the SS Police! She asked me if all had gone well with the other order. I'm still not quite sure what the call was for..........?

Well to sum it up, in about 5 days I received another box from them. Inside was a beat up and broken white Spyderco box. I can't believe they sent the WRONG knife....!!!!!

Oh well, I guess I'll just have to keep the G-10 Police......

Would I order from them again?

nahhhhhhh......

:D

Hope this was of some help-sorry I re-read it and even I'm confused.

Mongrel

yea I do feel kind of guilty, but I think they were trying to make good on the screw up.
 
If I were you I would steer clear of Botach. I had heard nothing but bad reviews about them... I figured, "what the hell, I'll give them a chance". It was a big mistake. They sent me the wrong product - I mean COMPLETELY wrong, and then told me it would be one to two weeks before I received a refund. I waited the full 2 weeks and still no refund. I emailed them and they acted indignant, like it was my fault that THEY screwed up my order. I told them it was their mess up and demanded my money back promptly since I had already sent the knife back to them 4 WEEKS AGO!! Anyway, to make a long story even longer (!) it took them around 4.5 weeks to refund my money. :barf:


In my case it was a total disaster. YMMV, but my advice is to steer clear of Botach. There are far too many reputable dealers out there for you to waste your time with their antics.

for more info search the GB&U forum...
 
Moved for better exposure.

Sorry to hear of your bad buying experience.

Next time, search GB&U before you buy!
;)
 
I understand you've all had some minute problem with botach, We currently do business with them. Please don't take what I have to say and turn it into defending them so hear goes.

We buy from them and total in the 30,000+ range I want everyone to realize they are a very large company that handles thousands of products and mistakes do occur and sometimes it takes a little time to correct. understand that it impossible for such a large supplier not to make errors at times and yes it has happened to us as well and had to wait for 20,000 worth of goods. alot of these delays are caused by customs and importation issues that are out of the control of botach. I am not saying they never at fault, just be realistic. They are the only importers in the country who are able to bring in various items including Galil parts. supplies a big part of the law enforcement needs, botach is not really in the individual item but surplus.
 
Originally posted by Lady Colt
I understand you've all had some minute problem with botach, We currently do business with them. Please don't take what I have to say and turn it into defending them so hear goes.
Click to expand...

First of all, it's pretty clear you are defending them. I'm not about to turn anything you say: it's already there.

Next, the problems that people consistently have with Botach are rarely "minute."

They often ship someone the wrong product.
They often charge a different amount to someone's card.
Then, when someone calls, their staff is often clueless as to what's going on. Go ahead and read through the hundreds of posts here, on www.GlockTalk.com, www.TheFiringLine.com, www.Ar15.com, etc etc etc. Everyone says that they have to call multiple times to get their problem even close to solved and that each time they talk on the phone, there is no record of their previous conversation in Botach's computer. So basically, unless you are lucky as hell, they forget they spoke with you two seconds after you hang up.
Often times, people have to consult their credit card company for assisstance.
When it all is over with, you are lucky to get your money back, months after your order, with no product in hand.
Sure, there are users who have ok deals with Botach, and if you are doing that much business with them, they clearly have more incentive to kiss your butt. But I have read far more negative feedback on them than I have posotive.

So don't tell people they need to be "realistic" and have different expectations of Botach. That's offensive. The only expectation that people have is to get their order. That is not often satisfied.

Yes, everyone screws up from time to time. But with Botach, it's like an olympic sport with them. "How many times can we get an angry customer to call in demanding his hard earned money back?"
 
These guys have an extremely poor reputation. Even within that law enforcement community that was alluded too. If they are not into selling individual items then they should not take such orders. They talk about having great service and very fast delivery times. The paragraph below is taken from their website.

WELCOME to BotachTactical.com! - We are your one-stop source for Law Enforcement, Military & Public Safety Supplies. Shop from the widest selection of products and experience the fastest delivery and highest level of customer service in the industry.
Click to expand...

From what I have read the above statement is usually far from the truth.
 
you obviously missed the point, every large company has those problems I didn't say they where never at fault I said **** happens put it into this perspective and its easier to handle when it does. Do you bitch and carry on when the post office or shotgun news or colt etc no its "oh well its a mistake" As far as shotgun news is concerned I've had to file postal fraud before getting my money back and the part miraclously reappeared out of thin air. If you hadn't gotten defensive and actually put in a little thought you would have seen that I was putting it all in to it happens life too short to get angry over somebody else's stupidity and lazyness
 
Searching this forum you'll find more reports of problems with Botach than any other company. Searching the web you'll get thousands of hits. If you ever find another company that sells knives with those problems please let us know....
 
No, Lady Colt, I think you're missing my point. I completely hear what you're saying about sh*t happens and all that. Everyone screws up. My point is that Botach has a higher incidence rate than any other retailer. And that's the end of the story.

It's not just an issue of whether or not a company screws up from time to time: they all do. It's an issue of how often they screw up.

I don't have any hard and fast percentages or any kind of dazzling statistics, but based on everyone's accounts Botach screws up at least ten fold more than any other company.

By the way, I'm not "carrying on," I'm stating the facts. I state the facts whenever I see crappy service from any company. I don't let it slide from some and report it from others.

I got defensive because you are telling people to be "realistic" about their expectations and not get so mad about their "minute" problems. My point was that the problems are rarely minute, they are not the exception they are the rule, and that people's expectations are realistic. They only want the product that they were charged for.

BTW - if I'm not mistaken, Shotgun News is simply a publication which holds advertising for hundreds of companies. If you get screwed over, it's not Shotgun News' fault, it's the fault of the fly-by-night company you picked to do business with. I seriously doubt that Shotgun News actually checks up on every company that advertises with them. Maybe they should but then each publication would cost a whole lot more as would advertising with them.
 
As has been stated, Botach's problem are huge. They very often do not have what you ordered, but charge your CC anyway. They then send you the wrong thing and take weeks to months to get things straightened out. When you call to find out what is going on you get to talk to people that have a very hard time with the English language and that do not seem to have a clue as to what to do to solve your problem.

These things do not happen occasionally, they happen as often as not from the sounds of things. In my opinion, it is not being unrealistic to expect a company to do things in an ethical, timely and competent manner. I think it is totally unrealistic to accept the incredibly poor service offered by Botach when there are many online companies that do a much better job for as good, or close to as good prices. Accepting this kind of poor level of service is what keeps companies like this in business. A place that in my opinion, they do not deserve to be.
 
Originally posted by Lady Colt
I understand you've all had some minute problem with botach, We currently do business with them.

...

botach is not really in the individual item but surplus.
Click to expand...

I agree that they are probably good for large scale purchasing. But for individual consumer Botach problems are not "minute", I ordered three times because sometimes thier prices are excellent but all three orders had big mistakes. Like mentioned above, I feel I had "carbon copy" experience- double charge to crdit card, 2month delay on $30 item, charge for out of stock item, delivery of wrong items two times, then on corrected shipping I received right box with wrong item inside! All in three purchases!
Some people say they have good time with Botach, all more power to you. But it is gambling every time, the time I spent correcting mistakes of every kind was not worth money saved, in fact per "hourly wage" it cost me much, much more in time.
Especially oversea order, if you gamble and lose- lets say you are overcharged and get wrong item, which happens 50/50 time it seems- then you spend additional money to re-ship and call long distance, hopefully it will be corrected on first try.
I could go on but you get the picture: my experience seems typical. I won't support them anymore.
Martin
 
Dear, you should've changed your password. ***********

Love,
Esther Kim

P.S.
I HATE YOUR **** GUTS!!!

I hate it when that happens. :D (edited for lauguage)
 
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