I took handles off my Ontario RAT-3 so I could clean it and do some other things like remove the expoxy and shine up the blade. When I tried to reassemble, I found out the screws and brass ferules wouldn't go back together. I applied some Klean-Strip to both to take off any thread locking compound and tried to reassemble again. I found that the brass parts had stripped threads. I thought this was strange since I had only taken the knife apart this one time. I went to Ontario's web site and found the contact form. I gave them this information and sent the email off. I thought I would have to wait for a couple of days for a response but when I checked my email a few minutes later (!), I found a note from Diane Stanbro, Sales Coordinator asking for my address so new parts could be sent out. No questions, no comments, just want to get the problem solved. Thank you Diane and kudos to you and your company :thumbup:
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All For Sale threads must have a pic showing the knife being sold with written date listed, your username & Bladeforums or BFC to prevent photo harvesting from elsewhere - scammers hate this one trick! The rules for The Exchange can be found here. Please read and follow them. Stop using Paypal Friends & Family and follow our best practices to prevent getting ripped off or having a bad deal.
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The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Ontario Knife Co- positive Customer Service experience!
- Thread starter Gaspumps
- Start date