I'm thinking about posting this in Feed back, any suggestions? Changes that should be made? Bad grammar to point out?

A suggestions for a title would be appreciated...
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First of all my intentions are not to place blame or insult anyone, I simply want to state an opinion.
(This thread will mainly focus on benchmade, spyderco, and Kershaw/zero tolorance)
In the past months there have been a steady stream of warranty threads (first in the Kershaw sub forum and more recently in the Spyderco sub forum) and for the most part they have been negative, I'm irritated by the fact that people choose to post about negative experiences and keep the positive to themselves (that being said there're some positive threads posted

)
In my opinion 99 percent of the time the problems people have are due to communication or poor knowledge of the warranty.
In the case of communication. It's easy to miss an email (especially when you get the volume a warranty department might) before you start a thread saying your disappointed with your email not being answered email a second time. Or better yet give the warranty department a call (their number should be clearly listed on their website)
About the warranty. Read the full warranty, if it's not covered its not covered. For the most part the only thing warranties won't cover is you breaking your knife (this is a generalization) there are exceptions like clip replacements and screws (re-blading from Kershaw and benchmade)
In person I've had the pleasure of meeting people from kershaw and benchmades warranty departments specifically Thomas Welk and Nolan Kidwell. Both good people. And over email spyderco's Charlynn. Responses to my emails have been extremely prompt and always friendly.
Also I wanted to add that I realize Benchmade doesn't get too many negative threads, but I thought they should be mentioned.
My bottom line,
People need to realize that posting a negative thread has a sizable affect on company's reputation, if you saw 5 negative threads about a company's warranty and only 2 positive what would you think?
Think before you post, and if possible give people the benefit of the Doubt, the people in warranty departments get paid to help, give them a chance, they won't bite
Lastly if you intend to post in this thread pleas keep it civil and respect each others opinion.
Have a good night!
-Kirby