ordering policy change

Discussion in 'M. Wohlwend Custom Knives' started by m. wohlwend, Jan 24, 2012.

  1. m. wohlwend

    m. wohlwend Banned BANNED

    Apr 21, 2007
    Have received several orders since I have started the shop up :)

    The first was from a customer that first bought from me in 2007 on ebay! That is loyalty! Guys like that make you head to the grinder with a smile! He is a Gold member here and picked me to build another knife for him.

    I also had a repeat customer turn down a nearly completed order with no explanation. I had fugded on my pay up front policy because we had done alot (many knives) of business.

    I also now realize that things come up in knifemakers lives and people get worried when they pay for a complete knife and it goes months without being built.

    So, for the sake of sanity of all, a 25% non-refundable deposit will get the grinder turning. You will have an investment but not enough to give you grey hair (who needs more of those?). I will have an investment, and will be paid off when the knife is complete. At least materials will be covered if you back out. I think this protects us both....

    Thanks!
     

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