Photon III problem....

Hi,

I send an email to the customer service e-mail address of photonlights / LRI about the failures our Scouting group has experienced with almost all first generation Photon III's (7 of them) in Red and White color. They eat batteries and at $5 for each CR2032 or CR2016 that's expensive and I mean they drain the batteries quickly without even using the light itself.
And the 7 modes of most don't work all 7 sometimes only 2-3 of the modes unless I take the batteries out for a night and replace them then the modes sometimes work again for some time.

It's the last time we will ever buy an 'first generation' product and the reply speed from their customer service isn't making me happier either.
We'll be buying Inova Microlights in the future, we did so already, had some problems and even before our returned led-lights arrived at their place we had received a box with new ones and some extras on top, that's what I call customer service, thanks again Matthew S. Wolfe :D.

Best Scouting wishes from Holland,

Bagheera
 
Originally posted by Blisshead
Hey DC II, my order shipped. I have a UPS tracking number. Botach called me because one of my items was out of stock and asked me what Iwanted them to do about it. So, in my experience everything has worked perfectly with them. Customer service gets a huge thumbs up for the prompt phone call.
Click to expand...


Thanks for the info Blisshead. I'll probably order from them now:) . Thanks again.


-DC2
 
No problem! Sorry for the spelling, I was using a notebook. Damn keys are too close together! ;)
 
So I can send in a Photon III and they'll replace it with a newer version? Can I choose which color I want to replace it with? Thanks.


-DC2
 
Hi,

Customer service at L.R.I. hasn't responded to my complaint email that I send December 2,which is not quiet what I had expected from them.
I resend the email and I guess I will just put the malfunctioning Photon III's in a padded envelope and send them by Registered Priority Airmail to Oregon and see if they will fix/replace the 1st gen Photon III's that we have.

Merry Christmas and a Healthy, Happy, Prosperous New Year to you all,

Bagheera
 
Thanks for the heads up Bagheera. I'm going to send in my three as soon as I find an appropriate envelope.

Happy holidays all.
 
I got a Photon III for christmas, and so far it has been working fine. I've only had it a day, but I played with it about 10 days worth. :)


Blades
 
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