**Edit to add that the point of my post is just to tell my experience, not going to argue or debate, if you feel that this was good customer service then by all means support this company and if you're wondering why I posted this then you're clearly not my target audience**
Hey guys, just a lurker here, mainly active on Reddit, wanted to post my experience with Recon1 though, copy and pasted from Reddit.
Can't post pictures of the emails due to confidentiality wording in Recon1's emails.
I recently bought a neon in S90v for $650, noticed after I got it that the slightest touch to the lock bar would cause it to move to full lockup, past the stainless steel insert to the point where it would make contact with the titanium in the lock bar on the other side of the stainless steel insert and have worse lock stick. I dropped Recon1 a message on their site and received the pictured reply to return for a full refund. I do not dispute the fact that I sent it back in a padded envelope and therefore the box was damaged, that's completely my fault. Here's my problems...
1. When I explained the issue, I was ONLY told to return it for a FULL refund. However when I did that, I was then told (as pictured) that pushing on the lock bar constitutes abuse (so guys, be sure to not apply any pressure to the lock bar when you're gripping the knife) and that if I want that refund I have to accept a 15% restocking fee because the box has to be reordered OR get blacklisted from the site.
2. Recon1 attempted to charge me almost $100 for the absolute shittiest box I've ever seen, when it was damaged when it arrived in the first place. If I had known that they value the box at $100, I would have return it before I even opened it, because the box was damaged when I received it.
3. Sako was a bit of a dick.
After talking with some people, the lockbar issue is fairly common on Shiro's and may be, as Sako says, preference and not a defect. If that is the case though, I should have been told that upon my initial description of the problem which unfortunately I don't have a copy of since it was through the messaging system on their site. This is some of the worst customer service I've seen but I gotta say, props for at least giving me the option to get blacklisted and get that 15%/$100 back, I assume they could have just made me eat the 15% or keep the knife.
Do with this info what you may, if any of you decide to send your money elsewhere, let me know so I can take some satisfaction from that
Hey guys, just a lurker here, mainly active on Reddit, wanted to post my experience with Recon1 though, copy and pasted from Reddit.
Can't post pictures of the emails due to confidentiality wording in Recon1's emails.
I recently bought a neon in S90v for $650, noticed after I got it that the slightest touch to the lock bar would cause it to move to full lockup, past the stainless steel insert to the point where it would make contact with the titanium in the lock bar on the other side of the stainless steel insert and have worse lock stick. I dropped Recon1 a message on their site and received the pictured reply to return for a full refund. I do not dispute the fact that I sent it back in a padded envelope and therefore the box was damaged, that's completely my fault. Here's my problems...
1. When I explained the issue, I was ONLY told to return it for a FULL refund. However when I did that, I was then told (as pictured) that pushing on the lock bar constitutes abuse (so guys, be sure to not apply any pressure to the lock bar when you're gripping the knife) and that if I want that refund I have to accept a 15% restocking fee because the box has to be reordered OR get blacklisted from the site.
2. Recon1 attempted to charge me almost $100 for the absolute shittiest box I've ever seen, when it was damaged when it arrived in the first place. If I had known that they value the box at $100, I would have return it before I even opened it, because the box was damaged when I received it.
3. Sako was a bit of a dick.
After talking with some people, the lockbar issue is fairly common on Shiro's and may be, as Sako says, preference and not a defect. If that is the case though, I should have been told that upon my initial description of the problem which unfortunately I don't have a copy of since it was through the messaging system on their site. This is some of the worst customer service I've seen but I gotta say, props for at least giving me the option to get blacklisted and get that 15%/$100 back, I assume they could have just made me eat the 15% or keep the knife.
Do with this info what you may, if any of you decide to send your money elsewhere, let me know so I can take some satisfaction from that
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