"As many of you know, we had been looking forward to moving to a permanent location that we actually owned. A while back, we made a down payment on this building. It was meant to be a place for SURVIVE! to grow while also providing us with a home and eventually extra rental income. The plan was to work on it in small pieces over time but we were never able to really get started because of the ongoing production issues. So we kept dreaming about layouts and waiting until we could start diving into this project.
Swipe to see what it looked like last week.
Fortunately, no one was in the building at the time. We did lose some belongings that were being stored there, but everyone is ok, including the knives.
We have been getting pulled out of the workshop a lot this past week. Things are starting to settle in though, and you should be seeing some shipping notifications later this week.
They have not determined a cause yet but there are several investigators looking into it. I believe it will be several weeks before they have any answers for us.
We have no idea what the next step will be, we are still processing all of this. When something so beautiful exists for over 100 years you don't realize how quickly it could disappear."
Here is a quick news article: http://www.spokesman.com/stories/2017/aug/29/fire-rips-through-historic-kellogg-hotel/#/0
and the video:
BS! These customer service issues (and there are a lot of them) have been going on long before the fire in Guy's investment property. While I am sorry that this fire happened, it is in no way a legitimate excuse for the terrible customer service that S!K has been providing to its customers for years. For you to hold this up as the reason for the OPs issues is disingenuous and reeks of "fanboy."
I understand that some people are (very) discouraged and even upset.
Still, I was just about to chime in and explain how I read Chiral's post, but it seems he got in ahead of me and did so himself.
There are a lot of "fans" of the products that - while trying to remain hopeful - are still less than enamored with the company's business practices.
For my part, I have to admit that it makes me a little uneasy when a financially struggling company loses property to a fire (as unfair as that may be esp. as I have little/no insight into the particular circumstances)...
Note the reference ncrockclimb , I replied earlier to the OP (post #6) that he might have trouble getting a response just now because they mentioned a "family emergency" in their "First Friday" Update, and I followed up with this information as it seemed relevant to that.
You think providing that kind of follow-up "reeks of fanboy"?? Wow, if you say so...
If the company had been located in Houston, and I provided a video and news article of their property being destroyed as a possible reason why they weren't returning calls at this time, would that also be "fanboy"?
Information is information. S!K hasn't been good about getting back to people quickly in the past, but they explicitly stated that they would not be around much this past week, and here is the information related thereunto. Do you think that a group of 4 people isn't going to be further slowed by an event like this?
The OP thinks he "smell a big rat", so it seems like he might appreciate more information on the current goings-on of the company. I could post up images of the pallets full of knife blanks to give him an idea of how many knives this company is making and distributing if that would help him recognize the position they are in with regard to the number of orders and getting to them all - of how many 4.7s they shipped out, how many 2.7s, how many 7/7s they are working through and 4.1s, etc. etc. to give evidence that the company continues to make and ship orders day in and day out, but perhaps evidence of the company doing business does not make them any less of a "big rat"?
S!K is behind on orders, and they are slow on refunds recently, and they just experienced a major fire that is taking them away from work even more than usual. *shrug* None of that makes them a "rat", it just makes them a difficult company to do business with.
I hope the OP gets his refund soon so that he can move on
I am not sure what it is you are hoping for...?
"recently"?!?! You must be kidding. S!Ks terrible customer service and blatant misrepresentation (AKA lies) about order fulfillment times have been going on for YEARS. You, and the other fanboys, keep on trying to gloss over this.
You like S!K. Fine. But please stop trying to hide the fact that Guy and Ellie consistently lie to their customers and fail to provide refunds in a timely manner.