Tried to polish out some scratches on my Wayfarer's clip and managed only to screw it up worse than it was. Wrote to Olamic Cutlery asking if there was anything they could do. I got an immediate reply asking me to send the clip to them. I did. A week later they replied with pictures of my perfectly restored clip saying it was being returned to me, no charge for the work or the shipping. Now that's how you build customer loyalty!