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Problems ordering from SRKW site

Discussion in 'Swamp Rat Knives' started by ozgooner, Nov 28, 2016.

  1. ozgooner

    ozgooner

    Sep 24, 2011
    ExtraBaconPlease and I both tried ordering from Swamp Rat over the weekend, but the order failed with the message:

    "Something went wrong when trying to process your payment. Please review the
    error message and try again:
    The transaction has been declined because of an AVS mismatch. The address
    provided does not match billing address of cardholder"

    I tried three different cards, each from a different bank, and got the same message each time. All are cards I have used in the past with no issue whatsoever. I spoke to one of the banks today and they confirmed everything is fine at their end.

    I've been emailing Shaley and it seems domestic orders are going through so it looks like it's an issue with their e-commerce provider and some international customers falling foul of something in the Address Verification Service process. Investigations are on-going.

    Any other Rats (especially Aussie ones) had similar issues recently?
     
  2. MAD777

    MAD777

    267
    Aug 3, 2011
    It's not just you! I received an email on Monday from Shaley, telling me my Ratmandu was ready to ship. But, they had a computer glitch, causing a billing problem. They asked me to PayPal the balance to them.

    Sent from my SM-G900V using Tapatalk
     
  3. FloridaBlade

    FloridaBlade

    462
    Mar 10, 2015
    Computers... it's a love/hate relationship.
     

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