Problems with a knife company

brownshoe said:
It's a $50 knife. If it doesn't rub against the side and cause scratches, you can't really expect much more. It's a knife designed to be used and your un-centered blade does not affect function. However, Case offered to fix it for you and bending the blade is an old, acceptable, method of adjustment. You just didn't realize that. Slipjoint blades are thin and flexible for many reasons.

Case has excellent customer service. For their higher priced knives, they will repair for free fit/finish issues beyond what they do for their lower priced knives. They are a good company with good warranty repair service, I've used them twice.

When you decided it was unacceptable, you should have sent it back to the dealer. That's how the internet works, but maybe you didn't want to be out shipping or some restocking fee. Sounds like with your expectations, you really should go to a store and hand pick what you want.
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Really? I have $10 knives that are centered just fine. I may not expect premium materials but at $50 there should be some standards.
 
brownshoe said:
It's a $50 knife. If it doesn't rub against the side and cause scratches, you can't really expect much more. It's a knife designed to be used and your un-centered blade does not affect function. However, Case offered to fix it for you and bending the blade is an old, acceptable, method of adjustment. You just didn't realize that. Slipjoint blades are thin and flexible for many reasons.

Case has excellent customer service. For their higher priced knives, they will repair for free fit/finish issues beyond what they do for their lower priced knives. They are a good company with good warranty repair service, I've used them twice.

When you decided it was unacceptable, you should have sent it back to the dealer. That's how the internet works, but maybe you didn't want to be out shipping or some restocking fee. Sounds like with your expectations, you really should go to a store and hand pick what you want.
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Okay here is my side I work extremely hard for money and when I have enough to spend on a tool I go to a name I trust and ya I expect a certain level of quality. And I think I was more annoyed with the customer service than anything else. Usually any time I've had to deal with customer service they go out of there way to fix a problem and make you happy. That didn't happen here. Through the emailing back in forth it wasn't until I voiced my concerns on there Facebook page that the offered to fix the problem. By that point I was done.
 
PURPLEDC said:
Really? I have $10 knives that are centered just fine. I may not expect premium materials but at $50 there should be some standards.
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Sacramento12214 said:
Okay here is my side I work extremely hard for money and when I have enough to spend on a tool I go to a name I trust and ya I expect a certain level of quality. And I think I was more annoyed with the customer service than anything else. Usually any time I've had to deal with customer service they go out of there way to fix a problem and make you happy. That didn't happen here. Through the emailing back in forth it wasn't until I voiced my concerns on there Facebook page that the offered to fix the problem. By that point I was done.
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^These right here. Even the lowly $50 knife (which is actually a lot for some) should be centered and if not it should be fixed or replaced.
 
craytab said:
^These right here. Even the lowly $50 knife (which is actually a lot for some) should be centered and if not it should be fixed or replaced.
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Exactly, I'm a carpenter and a homeowner wouldn't think it was acceptable for me to build a wall out of plumb. Or put a window in out of square. I could keep on going.
 
Sounds to me like Case DID offer to fix the knife, but the OP was unfamiliar with crinking as an acceptable solution to an off-center blade.
 
Coyote3855 said:
Sounds to me like Case DID offer to fix the knife, but the OP was unfamiliar with crinking as an acceptable solution to an off-center blade.
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To me that is NOT an acceptable solution. The blade is bent and probably happened in heat treatment. I dont believe it should be bent to the shape it should have been after heat treatment was completed. To me its a shortcut that will weaken the blade. It may even fracture during that process and then completely fail for the customer. If you need to bend a blade to get it straight it should IMHO be scrapped and replaced.
 
Coyote3855 said:
Sounds to me like Case DID offer to fix the knife, but the OP was unfamiliar with crinking as an acceptable solution to an off-center blade.
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Yes, the OP has made a couple errors. Should have sent it back to dealer. Should take case up on offer to get fixed. That said, if we take the OP at his word he had to push quite hard to get an offer to have it fixed. I still say a $50 knife should be far more centered than what is pictured. I would have sent it back to the dealer immediately.
 
craytab said:
Yes, the OP has made a couple errors. Should have sent it back to dealer. Should take case up on offer to get fixed. That said, if we take the OP at his word he had to push quite hard to get an offer to have it fixed. I still say a $50 knife should be far more centered than what is pictured. I would have sent it back to the dealer immediately.
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That was my biggest mistake I agree. Rather than email back and forth with Case about it I should have packaged it right back up and sent it back. Oh well know I get to look around at other cool knives and eventually get myself something really great.
 
craytab said:
Yes, the OP has made a couple errors. Should have sent it back to dealer. Should take case up on offer to get fixed. That said, if we take the OP at his word he had to push quite hard to get an offer to have it fixed. I still say a $50 knife should be far more centered than what is pictured. I would have sent it back to the dealer immediately.
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Do you think its wise to bend a small blade like that? Even if common practice I would probably live with it if thats their only option. I think if someone were to put that knife on the exchange and not disclose the issue with the knife it would get some eyebrows. And if he were to bend that blade to shape and THEN put it up for sale I think even more would have an issue with it. IDK, mistake or not I dont like that solution.
 
Just switch to GEC. Their customer service is fantastic and while a little more expensive, the quality control is great. I'd never buy a Case online for that reason. QC is too lax.
 
craytab said:
Yes, the OP has made a couple errors. Should have sent it back to dealer. Should take case up on offer to get fixed. That said, if we take the OP at his word he had to push quite hard to get an offer to have it fixed. I still say a $50 knife should be far more centered than what is pictured. I would have sent it back to the dealer immediately.
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I also have recently purchased a $20 schrade lb3 which came perfectly centered. So it was a little disappointing to get a USA made knife that was more then twice the money and crooked.
 
PURPLEDC said:
Do you think its wise to bend a small blade like that? Even if common practice I would probably live with it if thats their only option. I think if someone were to put that knife on the exchange and not disclose the issue with the knife it would get some eyebrows. And if he were to bend that blade to shape and THEN put it up for sale I think even more would have an issue with it. IDK, mistake or not I dont like that solution.
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I agree with you on bending it. It maybe common practice but didn't sit well with me. I rather just use it as a worker
 
craytab said:
I would have had that knife back in the box headed back to the dealer within minutes.
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And if I were the company, I would have been smart enough to thank you for returning it for "adjustment."
"BENDING" would never have left my lips, pen, or keyboard.:D
 
Lavan said:
And if I were the company, I would have been smart enough to thank you for returning it for "adjustment."
"BENDING" would never have left my lips, pen, or keyboard.:D
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The woman on the phone of the repairs department suggested that I could try bending the blade if I'd like to get the blade centering corrected or I could send it in if I'd like.
 
Sacramento12214 said:
The woman on the phone of the repairs department suggested that I could try bending the blade if I'd like to get the blade centering corrected or I could send it in if I'd like.
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If there's side to side play when it's open too you can try shimming the blade the the center when closed and then use a padded vise to squeeze the the scales together just a hair more where the pivot is. I've had to do that to a couple knives.

The traditional equivalent of tightening the pivot screw.
 
Not only would the knife have gone back immediately, after the B.S. they gave the OP I'd have requested a call from the General Manager and given them some guidance as to what constitutes a good knife and to point out to him that he has a problem in the kitchen.

As long as people accept bad workmanship because they don't want to appear to be anal and demanding, the bad stuff will keep coming. I wouldn't have expected such a shoddy response from Case. Not that I'll be buying any....I have one and it's long been enough.
 
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