Problems with BladeHQ.com

N

nod

Gold Member
Feedback: +0 / =0 / -0
Joined
Jan 18, 2018
Messages
96
First, I hope this is the right sub-forum to post this.

I had started a thread in reference to purchasing a bowie knife. I had bought a Buck 119 by mistake when I in fact was after the Buck 120. I was going to send the 119 back for an exchange for the 120. Thanks to a enabler that posted a picture of a 119 and 120 together, I decided to keep the 119 and order a 120. Off to BladeHq I go and great they have a discount on the 120. Here is a picture of their add on the web page:

XoT9gDZ.png


I logged into my account and no discount. I tried it a couple of different times and still no discount. I sent BladeHq the picture above and inquired about the discount. I didn't hear back so I ordered the knife at full price. To day I heard back from the with the following:

OCT 22, 2019 | 02:42PM MDT
Brandon T. replied:


Once you are logged in using a registered account in the system the price drops to $79.95. If you try to log in to an account that has not been registered you won’t see the price. If you need further help with your account, please call customer service at 1-888-252-3347 and they can help you get it taken care of.

Thank you

Brandon T.
Customer Service Representative

I called to ask why the price wasn't changing as I had an account (for lots of years). I was put on an extended hold. While waiting I received an email stating the knife had shipped. Wow, what a coincident! When the rep got back on the phone he stated it was their mistake but the price listed is the price. I actually thought that was pretty low budget of BladeHq. They could have gave me a $20.00 credit or refunded the $20.00. I could return it for a refund I guess but that is a hassle for me.

Has anyone else had problems with this company or just me?
 
They should honor their discount, and give you a refund. Nothing else is acceptable business protocol.
 
After posting about the incident yesterday I called BladeHq as I was going to return the knife when I got it. I wanted to know if it was acceptable to just refuse delivery and it would be returned to the sender at no expense to me. I was now talking to a different rep and I thought he said they were going to honor the internet listing. Based on my online banking, they only charged my card $89.45. They also shipped it UPS second day air. So I guess they stepped up to some extent however, they went about it the wrong way. In my uneducated opinion it would have made good business sense just to honor their ad and change the ad so the problem didn't happen again. If and when I need another knife I will shop around for a different place to get it.
 
Hi N nod ,

My name is Julio, and I'm the Customer Service Manager at Blade HQ. While reviewing your case, I do agree that we should've honored the price that my agent quoted you, and unfortunately, that wasn't the case. I truly apologize for this inconvenience. If there is anything we can do to regain your trust as a customer, please don't hesitate to reach out to me. We are here to put the customer first, and I appreciate your feedback and honesty in this situation. I will make sure this kind of treatment doesn't happen again.
 
BladeHQ BladeHQ

Thank you for replying to this thread. I have used BladeHQ many times before without issue but as you said unfortunately that wasn't the case this time. I noted earlier you stepped up and I appreciate that. It's all good.

nod
 
You must log in or register to reply here.
Back
Top