PROBLEMS with Puma Knives direct (www.pumaknives.de)

[kokkionglow]

2 months ago, I bought 3 knives from Puma directly (www.pumaknives.de). As a very reputable knife maker, hailing from the very Knife Capital of Europe, Solingen, Germany, I presume the quality of knives should be top-top-notch workmanship!
The service was hassle free, I recieved my knives in Singapore promptly, through a forwarder.
When I opened the box, I was at first very pleased with the items.
On closer examination, I find the following as shown in the photos and videos:
1) the Alligator presents some tiny cracks, chip off and shiny marks (presumably filing marks)
2) the Alligator presents a big play in the closed position, the blade was moving when the blade is closed (see video)!
3) the Naris has some gluey /greasy substance at the wooden scales, which cannot be wiped off. the blade is greasy, and there are some cracks and shiny marks
4) the OneHand Puma has some whitish shiny marks on its otherwise black handle.

https://www.dropbox.com/s/q0a99cc9zsk0sbd/puma_alligator_complaint01.JPG

https://www.dropbox.com/s/i7ldpxfta03n78t/puma_alligator_complaint02.JPG

[video]https://www.dropbox.com/s/aobwtcb1rtc275k/alligator_closed_play.mp4[/video]

https://www.dropbox.com/s/bsczed3svxhrivz/puma_naris_complaint01.JPG

https://www.dropbox.com/s/lpdkmdu20zbhn1z/puma_naris_complaint02.JPG

https://www.dropbox.com/s/02wqrwi05d3fkcj/puma_onehand_complaint01.JPG

Naturally i emailed back and sent my feedback to Puma Knives and they asked me to ship back the items, preparing to replace or do the necessary rework for me. After sending numerous emails to check on the status and non-responses, finally, one day, on recieving the items, they decided not to replace the items unilaterally. This is quoted from the sales person:
" I will not send replacement knives back to you. Regarding the naris and
aligator models, that were our last items of this charge. So I can not send
you better ones. The TEC series is not what you want. I will not get better items. I am sorry
for this, but at the moment there is no alternative for German made knives."

I am generally very disappointed with Puma Knives.
Till now, I have not get back my refund.

KK LOW
Singapore