Problems with returning knives to dealers.

[Les Robertson]

It has been brought to my attention that there may be a problem with a couple of custom knife dealers.

The main problem seems to be returning a knife. The Consumer Protection Act stats that anything that is bought through the mail (ups, fedex, etc.) an item that purchaser is not able to physically hadle. You have 3 business days to notify the seller that you are returning the item.

It is the law that they must refund your money. Restocking fees are illegal. Also, you do not have to take a "credit" towards a future purchase.

If this is happening with anyone your dealing with, report them to the Consumer Protection Agency. Also, you file a complaint with the Better Business Bureau in their area.

You do not have to be a victim, you have rights. Use them.

Also, if a dealer is an associate member of the Knifemakers Guild, they are subject to the same rules as the makers.

If you ever have a question about a custom knife dealers integrity feel free to email me.



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Les Robertson
Robertson's Custom Cutlery
http://www.robertsoncustomcutlery.com/rcc/makers.shtml
I thought I was wrong once, but I was mistaken.

 

[Sid Post]

Les,

Some of this also is just basic good business practice. I want to sell more then one knife or gun to someone. That means I work with them to make sure they are getting the product they need at a fair price and, if they get it and it does not meet their expectations, I work with them to get them what they want or need (including their money back). If you are forced to quote public law and file complaints, speak loudly and repeatedly so that others are not forced to deal with these same people because they did not know any better.

Sid


[This message has been edited by Sid Post (edited 19 March 1999).]

 

[RJ Martin]

Les: Again, thanks for information that will help to promote integrity!!
Helping customers get what they pay for is what we are all supposed to be about-If there is any problem, I always put the responsibility on myself, as I helped to cause it in some way. And, remembering that any problem is a hassle for the customer makes me focus on getting it right the first time.

Thanks,

RJ Martin

 

[Drew]

I just wanted to applaud those makers & dealers with integrity (like the posters on this topic!) At the same time Speak Out if there is a problem!

Sometimes I feel that the posters on this list are like the patients coming to see me for a physical. I'm preaching to the saved. The ones to hear the message may not want to listen, so we need to express ourselves in a construtive & direct way.