Protech is a stand up company, they fiixed it

gpo1956 said:
Answer my question. Shouldn’t you be willing to pay retail for a cosmetically damaged knife? After all, you infer that if it does cut then there shouldn’t be any reason to complain. Every review on any knife will list things the reviewer thinks should be done differently. Why should I be any different? I’m stating my opinion.
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gpo1956 said:
Why in the world would ANYBODY find any benefit in using not only two different size torx screws, but also a completely different type fastener on one knife? I think a better question is why would it even occur to a company to do this.
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Right, because we all just 😍love 😍 stripping out our pivot screws heads because a T-6 is too small to handle the torque required to break the blue loctite.
 
Planterz said:
Right, because we all just 😍love 😍stripping out our pivot screws heads because a T-6 is too small to handle the torque required to break the blue loctite.
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I've disassembled almost every one of my knives and haven't stripped a single screw, even t6. I don't even use wiha bits, but Lenox from Lowes, or husky, or harbor freight. What are you guys doing to strip so many screws?

I did have a few knives (civivi, a spyderco) that had really tight pivot screws, but they broke loose.

As for Hinderer, it's really not a big deal to take one apart. If you don't loctite the pivot you can take it apart with just a flat head. The handle screws are a common sae hex key. Put some painters tape on the back and your handle nuts aren't going anywhere.

People make such a big deal out of nothing.
 
The Aflac Duck said:
Meh…. They’re a good company with great customer service, I’ve used their warranty service more than once. This whole “unfinished” area of the knife sounds more like hearsay than fact. And a sharp lanyard hole? Give me a break:rolleyes:

Derek knows his way around these knives, so I have nothing but doubt about what’s being hyped up in here.
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The Aflac Duck said:
This is what the OP is talking about. If you look closely by the button you’ll see the “unfinished circle marks”. Talk about whining and entitlement 🙄🙄🙄
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First, I agree it's an incredibly minor "flaw" to complain about, but given ProTech's response, I can see it both ways.
Derek said "there isn't too much we can do to remove them" because "there's no finishing tool that will fit into the tight recess to totally finish that area of the knife." That's probably not 100% true - I'm sure this actually means there no automated CNC tool that will fit, but they could certainly have had someone use a tiny sanding stick to finish the area by hand. Given that virtually all TR-4s are anodized, which makes the finishing marks a non-issue, I think it's clear that they chose the expedient route on the steel one and try to use bead-blasting to fix it rather than add an extra hand-finishing step.
On the other hand, the cost is high enough ($900 MSRP) and the production was limited enough (20 units) that it's also hard to excuse taking a "shortcut" by not doing an hour or two of hand sanding for the entire run. ProTech makes $10,000 collector knives covered in precious metals and gems, they certainly have the ability to do a few minutes of hand finishing on a limited edition knife.
 
I dunno, I’m a little lost in this thread and not even sure who the original players are. But on a personal note; I own 3 Protechs…..and to be totally honest, those marks would bug me a bit too.

Having said that, I’m also a guy who prides himself on using tact and diplomacy combined with a friendly approach when it comes to resolving problems; and I feel confident that if I’d received a knife I wasn’t completely happy with I would’ve simply worked out an exchange or return with the vendor.

I guess what I don’t understand here is how a scenario like this escalates to the point that it has to be aired out on an enthusiast forum. Clearly there are gaping holes in the storyline; pieces of information which should lend the perspective and context needed to make sense of all this.

OP, a few quick questions:

Did Derek actually have the knife in hand when he composed his email response…or was it a preliminary response based on an email you’d sent?

I’d like to assume that any inquiries or repair requests you made were done with a friendly, non-antagonistic tone. Unfortunately, in today’s world many folks send emails rather than touching base over the phone. With e-communication, the subtle nuances of tone and demeanor are often misinterpreted or misconstrued. Sometimes we don’t realize that our written words inadvertently come across as antagonistic, aggressive or demanding…..putting the guy on the other end in a defensive stance right off the bat. So I’m just curious about the conversation leading up to Derek’s reply. Is it possible you went in with your balls on fire….and just didn’t notice the smoke?

Also, where was the knife purchased? Why not simply initiate a return or exchange through the vendor who sold it to you? Every one of the 50-plus knives I’ve purchased online came with a satisfaction guarantee. The only ones I’ve seen that were marked as “All Sales Final” have been knives with disclosed/noted imperfections, preowned or used knives…and those for sale from questionable, non-AD/individual sellers.

And finally, assuming you’ve touched base with the original seller…what was their response? Was the knife sold as BNIB? As mentioned earlier, did Protech actually have the knife in hand when Derek sent the response….and have they confirmed its authenticity?

Hope this doesn’t come across as sounding antagonistic myself, I’m just a curious bystander with no horse in the race. Like I said, I’m inclined to empathize with ya’….but I’d like to hear both sides of the story first.

Regardless, I hope you get things sorted out. I love my Protechs, so it would be a shame to see you not share in the experience.
 
I have a similar problem with my Kwaiken auto compact. Dents on the aluminum body, messed up micro bevel and blade grinds. Not a big problem but that's not what I was expecting from a 230 euro knife.
Also, the button lock is very gritty but I talked to Derek and he said that's a safety feature so it's whatever. Still not impressed.
For the rest I have to talk to Boker since I'm from Europe.

https://imgur.com/a/FYmWQi4
 
Sometimes, this community really makes me want to bury my face in my hands and sigh. This thread is full of that energy.

On topic: I own a Protech TR 4. The knife is flawless, as far as I can see. Sure I can find some very insignificant machining marks if I really squint and try, yes the lanyard bacskpacer is finished to a crisp 90 degree angle, but I never would have noticed or even thought considered these details if not for this silly thread. The lock up is rock solid, everything fits, is even, well centered, and the blade smacks open with authority and beautiful action.
 
As I said, it's not a big problem but it bothers me because my 50 euro Civivi and my 70 euro CRKT don't have those problems.

Just got an email from Boker and they said that that's not how their knives are manufactured and they'll replace it.
 
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