Leftytwogunz
Gold Member
- Joined
- Apr 30, 2013
- Messages
- 2,313
Let me preface this by saying that I am not intending this to bash any individuals or companies, I just have some questions and would appreciate some feedback.
It started last night as I was checking on all of my regular knife retailer's websites for new products as I normally do a couple of times a day. I got to one and noticed that they had the new Strider/Protech collaboration. Now, I have a couple of gripes about that colab, mainly about it having a non-lock related steel back side that serves no real purpose, but that is a story for another time. To the point, I read the description and statistics and everything and at the bottom of the description it said this:
"Note: This is a ProTech product and therefore ProTech will cover all warranty work. However, don't fret, ProTech has an outstanding warranty and reputation for great service. For details CLICK HERE."
The "click here" link takes you here: http://www.protechknives.com/knives/warranty.asp
Upon reading their warranty policy it states:
"Return Policy
Automatic knives (with the exception of 2 inch blades in California) returned for warranty consideration must include a copy of the owner's military or police I.D."
Now, I understand that every company has warranty policies, some we may be happy with, others we may not fully agree with and that it's important to know this info prior to purchase, however, it brings this glaring question up in my head. Does Protech really believe or intend for all of their vast line of automatic knives to be sold only to military members and law enforcement? That just doesn't seem like a realistic business model.
After looking through Protech's product line it is clear that the vast majority of their products are automatic knives. Some of these knives would be appropriate for military and law enforcement use but there are also a huge number of what I would consider to be art knives or collection pieces or even just regular EDC knives, likely intended for the "regular joe". I am not saying that mil/LEO's don't collect knives but they probably aren't the majority here. I think that it is reasonable to assume that everyone that owns a protech isn't just military or law enforcement.
So, I guess my question is why is such a limited policy in place when it is obvious that all of their intended customer base is not going to be only mil/leo and what are the regular guys or customers who are no longer mil/leo going to do if their knife is broken? Are they doomed to asking a buddy to falsely send the knife in for them, do they have to send it to a "pimper" to fix it or are they just stuck with a broken knife? I also realize that some retailers might take the knife back and send it in for you but that can't be the only legitimate source for repair work according to the manufacturer.
Do any of you have experience with this issue, know why this policy is in place or know what the every day workaround would entail if you had a broken auto? Any feedback is appreciated, thanks.
It started last night as I was checking on all of my regular knife retailer's websites for new products as I normally do a couple of times a day. I got to one and noticed that they had the new Strider/Protech collaboration. Now, I have a couple of gripes about that colab, mainly about it having a non-lock related steel back side that serves no real purpose, but that is a story for another time. To the point, I read the description and statistics and everything and at the bottom of the description it said this:
"Note: This is a ProTech product and therefore ProTech will cover all warranty work. However, don't fret, ProTech has an outstanding warranty and reputation for great service. For details CLICK HERE."
The "click here" link takes you here: http://www.protechknives.com/knives/warranty.asp
Upon reading their warranty policy it states:
"Return Policy
Automatic knives (with the exception of 2 inch blades in California) returned for warranty consideration must include a copy of the owner's military or police I.D."
Now, I understand that every company has warranty policies, some we may be happy with, others we may not fully agree with and that it's important to know this info prior to purchase, however, it brings this glaring question up in my head. Does Protech really believe or intend for all of their vast line of automatic knives to be sold only to military members and law enforcement? That just doesn't seem like a realistic business model.
After looking through Protech's product line it is clear that the vast majority of their products are automatic knives. Some of these knives would be appropriate for military and law enforcement use but there are also a huge number of what I would consider to be art knives or collection pieces or even just regular EDC knives, likely intended for the "regular joe". I am not saying that mil/LEO's don't collect knives but they probably aren't the majority here. I think that it is reasonable to assume that everyone that owns a protech isn't just military or law enforcement.
So, I guess my question is why is such a limited policy in place when it is obvious that all of their intended customer base is not going to be only mil/leo and what are the regular guys or customers who are no longer mil/leo going to do if their knife is broken? Are they doomed to asking a buddy to falsely send the knife in for them, do they have to send it to a "pimper" to fix it or are they just stuck with a broken knife? I also realize that some retailers might take the knife back and send it in for you but that can't be the only legitimate source for repair work according to the manufacturer.
Do any of you have experience with this issue, know why this policy is in place or know what the every day workaround would entail if you had a broken auto? Any feedback is appreciated, thanks.
