I posted this some time ago: http://www.bladeforums.com/ubb/Forum52/HTML/000401.html
I sent it in, and several weeks later i received it back with a note claiming it could not be fixed due to mistreatment. I questioned this in an email to customer service (as I had never used, let alone missused the knife) and was told that was the standard letter sent back to customers if the knife could not be fixed.
Even though my knife shows no signs of being missused (it was, in fact, never used), I was then told it could not be fixed because it was made in Japan, and Spyderco Colorado doesn't have the machines to break it down to fix it. Seems odd that a company would offer a warrenty on a product they can not fix. At that point, i wrote back.
The warrenty states "As always, if a knife fails to function as it was designed, regardless of its age, we will examine its
condition thoroughly. If manufacturing or material defects are evident, it will be covered under our warranty and will be repaired or replaced with the same model or one of equal value. Cases in which it is determined that the product is not covered under our warranty, we will use our best judgement in improving its condition. You will be notified by mail of the estimate of repair cost, before work will begin."
It continues "If we are unable to improve the condition of the knife, we will return it to you with a recommendation that it be retired from use".
Well, I can assume that my knife was returned and recommended retired. Still, it was not determained that my knife's lock has failed due to abuse, and was therefore still covered under warrenty. As it was determained that this knife cannot be repaired under Spyderco's own warrenty due to outside contracting, it seems to fall under the "will be...replaced with the same model or one of equal value".
It seems it should be replaced, but I'm a bit hazzy here. I remember several others said they would send theirs in for work. What happened to those? I'd like a functional Jot, but if thats not the case, doesn't Spyderco's warrenty say they will replace it with a knife of equal value?
Thanks for the help guys, E.
I sent it in, and several weeks later i received it back with a note claiming it could not be fixed due to mistreatment. I questioned this in an email to customer service (as I had never used, let alone missused the knife) and was told that was the standard letter sent back to customers if the knife could not be fixed.
Even though my knife shows no signs of being missused (it was, in fact, never used), I was then told it could not be fixed because it was made in Japan, and Spyderco Colorado doesn't have the machines to break it down to fix it. Seems odd that a company would offer a warrenty on a product they can not fix. At that point, i wrote back.
The warrenty states "As always, if a knife fails to function as it was designed, regardless of its age, we will examine its
condition thoroughly. If manufacturing or material defects are evident, it will be covered under our warranty and will be repaired or replaced with the same model or one of equal value. Cases in which it is determined that the product is not covered under our warranty, we will use our best judgement in improving its condition. You will be notified by mail of the estimate of repair cost, before work will begin."
It continues "If we are unable to improve the condition of the knife, we will return it to you with a recommendation that it be retired from use".
Well, I can assume that my knife was returned and recommended retired. Still, it was not determained that my knife's lock has failed due to abuse, and was therefore still covered under warrenty. As it was determained that this knife cannot be repaired under Spyderco's own warrenty due to outside contracting, it seems to fall under the "will be...replaced with the same model or one of equal value".
It seems it should be replaced, but I'm a bit hazzy here. I remember several others said they would send theirs in for work. What happened to those? I'd like a functional Jot, but if thats not the case, doesn't Spyderco's warrenty say they will replace it with a knife of equal value?
Thanks for the help guys, E.
