Quality, Service or Price

[Old Hunter]

The Buck Knife Spa is a service - provided to the purchasers of their products. Most posting here that have used the Spa Service sing its praises. Many other manufacturers, domestic or foreign, do not provide an equivalent service. That would be an example of Service as provided by a knife manufacturer. OH

 

[Fixall]

The Buck Knife Spa is a service - provided to the purchasers of their products. Most posting here that have used the Spa Service sing its praises. Many other manufacturers, domestic or foreign, do not provide an equivalent service. That would be an example of Service as provided by a knife manufacturer. OH

I've only sent in a few knives for repair through various manufacturers, but Buck has by FAR been the best work and service I've received. Hopefully this continues to be the case with the departure of Joe Houser, as he was the one who took awesome care of me when I sent in a knife for repair.

Olamic Cutlery gets a shout out too for having some of the best customer service I've ever experienced in ANY industry. Eugene is the man.

 

[st8yd]

I vote quality and price.

Pay people a real wage they might actually care about doing their job, and not leave the first time their kid gets sick and the boss gives 'em crap.

This influences quality too tho. Folks don't care about workmanship when they work all day and make $80.
"Everything comes back in style.
I'm waiting on Integrity and Respect."

That statement surprises me based on your signature.

If one is hired to do a job and accepts it, then I don't care if it's $2/hr or $40/hr! You should do a quality job! then if you do a quality job, likely you will get more, if not move on to someone that will pay you more, but until then do your job with Integrity!
More often than not the kid is faking or the "sick kid" is an excuse. If the boss knows your one of integrity you won't likely be given crap.

 

[Hickory n steel]

The only two from Buck that I even have to think about are quality and price, I like the quality I get for the money from Buck.

I know their customer service is good and don't need to give it a second thought, if we're talking repair service well that's not something I've needed from Buck yet.

 

[Fixall]

if you do a quality job, likely you will get more...

That might be true in some workplaces, but years in the service and construction industries have shown me that that is NOT true the majority of time. Labor is cheap to find when there are almost 10 million unemployed people in the country. A lot of companies are more than happy to take advantage of their most skilled, hardest workers until they burn out and leave. With the way CEO/Presidents treat companies like revolving doors, chances are they won't be with the company when the crap hits the fan from having an unskilled workforce anyways. Just gotta squeeze out as much profit from those skilled/hard workers before the CEO/President/Hedge fund leaves to destroy the next company.

 

[AZbuckNM]

That might be true in some workplaces, but years in the service and construction industries have shown me that that is NOT true the majority of time. Labor is cheap to find when there are almost 10 million unemployed people in the country. A lot of companies are more than happy to take advantage of their most skilled, hardest workers until they burn out and leave. With the way CEO/Presidents treat companies like revolving doors, chances are they won't be with the company when the crap hits the fan from having an unskilled workforce anyways. Just gotta squeeze out as much profit from those skilled/hard workers before the CEO/President/Hedge fund leaves to destroy the next company.

Woah...labor is NOT cheap to find right now there are millions of people sucking off the teat making more money sitting on the couch....I’m seeing more companies taking care of their skilled employees because of it.

 

[dug24]

Quality and price for me. Something may have the best quality and service but if it's out of my budget it meaningless.

 

[Fixall]

Woah...labor is NOT cheap to find right now there are millions of people sucking off the teat making more money sitting on the couch....I’m seeing more companies taking care of their skilled employees because of it.

I won't disagree with you there, lol. But we are in a very unique situation in our history and it's temporary. Those benefits will soon be ending and labor should go back to being easy to find, with workers treated as dispensable again. From what I've seen when I've visited Buck, I don't imagine a whole lot of their workforce is highly trained, skilled workers (take a look at the grinds on the BotM 104 for example). More like a few highly trained, skilled workers in key positions, with a lot of the team consisting of young employees with very little work experience, making a low wage... Just like most other companies.

 

[AZbuckNM]

Great point...

 

[GPyro]

More often than not the kid is faking or the "sick kid" is an excuse.

Really?...... You made my point.
Who wants to work for an employer that doesn't respect them? That's a pretty miserable existence. But then if they respected the employee they would pay them a living wage. It's a circle.

Just because you may have integrity, doesn't mean other folks do.
I agree with you otherwise.

 

[Makael]

So, where are we going with this? DM

Just a survey, curious where this group lands and this type of information is valuable for manufacturers.

 

[st8yd]

That might be true in some workplaces, but years in the service and construction industries have shown me that that is NOT true the majority of time. Labor is cheap to find when there are almost 10 million unemployed people in the country. A lot of companies are more than happy to take advantage of their most skilled, hardest workers until they burn out and leave. With the way CEO/Presidents treat companies like revolving doors, chances are they won't be with the company when the crap hits the fan from having an unskilled workforce anyways. Just gotta squeeze out as much profit from those skilled/hard workers before the CEO/President/Hedge fund leaves to destroy the next company.

I've been in construction over 30yrs, and have never seen cheap or easy to find labor, and the past 15 yrs non-skilled workers expecting premium pay and they have little desire to learn. This is all pre-pandemic.
I mean come-on $15/hr to flip a hamburger.

We are definitely in a unique situation, but I fear it is not temporary, but creating a lot of new norms worst of all, peoples dependence on the government handouts.