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Queen and repairs?
- Thread starter Robert.B
- Start date
Ok got my knife back, which I'm happy about and there is no longer any play...the gripe? for some unknown reason all the damn work I put into re-profiling it so it was actually sharp was ruined! they sent it back with the queen butter knife special grind!!! the tip of the clip point has slight grind burn and its all but useless until I get time to re-profile it which will be a while since I start my new job tomorrow.
Queen cutlery if you happen to read this, retrain or hire new staff and put a little pride into your work. Thank you for fixing the side play in a reasonable time frame, but it was not necessary to destroy all the work I put into a mirror polished edge on both blades.
Gah, I'd be pretty cheesed if that were D2 . I mean what the hell, didnt they notice it had a good edge on it? Maybe yhey dont know what one is, for real.
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- Apr 17, 2003
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1095 so its not too bad, but getting a steep angle taking a good lot of material off and having them remove quite a bit (all the way back past my angle) really has me irate...I don't think Queen will be hearing from me again.
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Ok got my knife back, which I'm happy about and there is no longer any play...the gripe? for some unknown reason all the damn work I put into re-profiling it so it was actually sharp was ruined! they sent it back with the queen butter knife special grind!!! the tip of the clip point has slight grind burn and its all but useless until I get time to re-profile it which will be a while since I start my new job tomorrow.
Queen cutlery if you happen to read this, retrain or hire new staff and put a little pride into your work. Thank you for fixing the side play in a reasonable time frame, but it was not necessary to destroy all the work I put into a mirror polished edge on both blades.
That would be beyond irritation for me. I don't just sharpen, I change the edge angles so I can use a Sharpmaker for easy maintenance.
Queen does seem to be unclear on the concept of a sharp blade.
Bummer.
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- Apr 17, 2003
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I have a muscle memory that I sharpen all my knives freehand to, so I know what you mean...I am happy with this knife as it is when I've got it sharp, and that its a gift which has sentimental value to me, but for Queen to do this has burnt all bridges.
The problem is yes they know how to put on a decent factory edge
Every S&M I have has a good factory edge
All the Queen SS blades are good
Sometimes the D2 are okay, and sometimes they are poor
Honestly most have been okay
And I know I will spend an hour on the DMT diamonds rebeveling the blades
I have had the Economy line carbon that were terrible, as much as the grind angle was there but almost obtuse
That took me hours
I have a few Queen knives and a Schatt and Morgan Gunstock. I sent in the Gunstock because of gaps in the front bolster - it came back fixed. I also had a Queen Teardrop with too much side play, and it came back fixed. My only complaint was that the repairs took quite a bit of time - about a month.
Every Queen I have gotten has needed time with the belt sander to sharpen it.
Every Queen I have gotten has needed time with the belt sander to sharpen it.
Railsplitter
Gold Member
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- Oct 31, 2010
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- 8,202
I have a couple of Queen knives that have some pretty serious blade play. I have never sent them to Queen for repair because I have this gut feeling that they will either make it worse or mess up something else on the knives. Robert's experience is exactly the kind of thing I'm afraid of. It's sad that I would rather accept the blade play than take the risk of Queen causing further damage to my knives while attempting to repair them.
I already decided several months ago not to send my knives back to Queen. I still wasn't fully confident with my decision but I am now.
"unknown reason all the damn work I put into re-profiling it so it was actually sharp was ruined! they sent it back with the queen butter knife special grind!!! the tip of the clip point has slight grind burn"..
this is strange.
i can't imagine why they would resharpen a blade?
who knows,
factory workers doing what they think needs to be done?
this thread is the real world of pocket knives.
one fella complained about the sharpness of new knives, as the customer, you should expect some fine tuning to be done on your part as to a sharp edge. as long as there is a bevel, i'd be happy to tune my knife as i see fit.
my two cents worth.
glad you posted about fit and finish
i think we , i mean American cutlers, make the best knives in the world:thumbup:
buzz
this is strange.
i can't imagine why they would resharpen a blade?
who knows,
factory workers doing what they think needs to be done?
this thread is the real world of pocket knives.
one fella complained about the sharpness of new knives, as the customer, you should expect some fine tuning to be done on your part as to a sharp edge. as long as there is a bevel, i'd be happy to tune my knife as i see fit.
my two cents worth.
glad you posted about fit and finish
i think we , i mean American cutlers, make the best knives in the world:thumbup:
buzz
Many manufacturer's resharpen the blade as a matter of course. They don't even look at the edge. This is because in the "real world" (not knifenutdom) people have trouble sharpening and are happy with a "factory edge" they didn't even ask for. Some manufacturer's have return instructions that indicate if you don't want it sharpened, tell them. For slipjoints, I know that Case will resharpen on a repair job w/o asking, and they hog a lot off the edge plus will alter the tip geometry...in the eyes of a knifenut
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- Jul 13, 2006
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I like that Queen knives are sent out blunt - it mean you have to make it yours and sharpent the thing
For the play in the bolster, a tap with a 2oz hammer - wrap the bolster in leather first. The use of a vise for this is generally thought a no-no, as you want to peen it a bit, as well as tighten things up
For the play in the bolster, a tap with a 2oz hammer - wrap the bolster in leather first. The use of a vise for this is generally thought a no-no, as you want to peen it a bit, as well as tighten things up
yablanowitz
Platinum Member
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- Apr 14, 2006
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I'd like it better if they sent them out blunt rather than vandalizing the blades with what they call sharpening. For the record, the three Schatt and Morgan knives I own were apparently sharpened by the same one-eyed drunk that has done almost every Queen I've bought. As near as I can tell, the last person at Queen who knew how to sharpen a knife left in about 1990.
Sorry about the problems, Robert. I really thought that was the better of the two. I am sure the "edges" were better on that one than the one I kept.
Sorry about the problems, Robert. I really thought that was the better of the two. I am sure the "edges" were better on that one than the one I kept.
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It's not your fault in any way, as said I absolutely love the knife and I plan on using it for years to come...I just couldn't get past the side play so sent it in to get tightened which they did quite nicely and the walk and talk is just fine now, I however didn't expect them to ruin the profile I had put on it (I like a fairly steep angle) and grind it right back past my profile which has nothing to do with why I sent it to them. They make some pretty knives, they just kill it in the final finishing.
Fear not, I will have time this weekend to re-profile after the missus goes to bed so I can get it back into my EDC
PS. I am pretty sure on the note I had in the box I sent it back in, was to not touch my edge profile or clean the patina off the back springs.
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- Apr 17, 2003
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If I had to do it again I would have waited till I set my own work space up and fixed it myself (I have done so plenty of times on vintage folders)...I did take a gamble after reading some bad experiences with queens "warranty repairs", they fixed the main issue I had though so I can re-enter it into my EDC after tinkering the edge back.
I had other queen knives before this one, but I hand picked them...this is how I will deal with Queen in the future, if I do so again.
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This thread gives me a knot in the stomach. I just don't see a knife company staying in business that has this many quality problems. And it's not because their knives are inexpensive. I like the looks of several Queen patterns, but this information makes me leary of buying any more of them.
And the deal about sharpening, or not sharpening actually, is IMO, ridiculous. If sharpening is so easy that any knife owner can do it (apparently Queen believes this to be true), then Queen should be able to sharpen them when new as well. After all, sharpening is the one thing that we knife users can do and I don't believe it to be unreasonable to expect a sharp knife from the manufacturer when new.
Ed J
And the deal about sharpening, or not sharpening actually, is IMO, ridiculous. If sharpening is so easy that any knife owner can do it (apparently Queen believes this to be true), then Queen should be able to sharpen them when new as well. After all, sharpening is the one thing that we knife users can do and I don't believe it to be unreasonable to expect a sharp knife from the manufacturer when new.
Ed J
FLymon
Gold Member
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Nobody does it better.