Question...and a "thank you"

R.A.T.

R.A.T.

Randall's Adventure & Training
Joined
Feb 4, 2004
Messages
10,400
Mike and I are back in the office after the Warrior's Conference show in Reno. Neither of us have had time to go through all the new posts but if there is something that anyone needs us to answer specifically, please drop us an email or post it back to the top.

I also wanted to take the time to say thanks to all of you for supporting this forum and our company.

Lastly, we would like your input on how we can become better at what we do. Not new designs but input on customer service, interaction, contests, etc. that makes us an overall better company for the end user. Recently a customer emailed me and said "the one thing that separates ESEE from the rest of the pack is their customer interaction." We appreciate that since much of this company has been built on forum members suggesions and ideas. So, keep 'em coming!

Much thanks,

Jeff
 
I may be just a country boy transplanted to Arizona from Iowa, but I have never seen another company so engaged with their customer base.

So to Jeff, Mike, RYP, and everyone else involved with your company....Thank YOU.
 
jeff and mike,

truthfully i can't think of a thing to improve. you guys have a closer relationship with your customers than anyone i've seen in 30yrs of retail work.
your customer service is better so is your warranty.

add in the forum and all the things mike and katie and tony do to keep it interesting and personal, like a handwritten note on every order katie sends out. the knowledge and friendly attitude of mike, and you and mike p's answering questions even goofy ones its hard to really add to that.

of course tools that will save your bacon is a big part of that as well, and esee certainly turns those out.

i know there is always room for improvement but really i can't see alot of things to suggest.

thanks for all the fun
cricketdave
 
It's good to see you two are back! Your customer service and interaction are second to none which is what sets ESEE apart from all the other companies. The fact that you ask your customers for their input and take from it is something that you just don't see in business these days.
 
really i think you guys are doing great as it is. :thumbup: i agree that the customer interaction is what sets you guys apart, and the great knives :D
 
Honestly Jeff I would be surprised if you could come up with a way to be better at what you do. Out of all of the quality companies I support and recommend to others you guys really are the best. You are the only ones that actually interact with us, the people who use your products, and more importantly you do things like this, you ask our opinions. But strangely enough you actually listen to what we have to say. To me this is huge, I have given feedback to a lot of companies and I always get the same type of response, kind of ignoring while listening. You guys actually listen to what the end user is saying and try and work with us to get what we are looking for. I also like how you can and do chime into discussions with your own personal experiences and expertise. Also this forum is the best I have ever frequented lots of knowledge and fun here, thanks to the mod's who make that happen, I know it's a lot of work and we appreciate it. As for customer service you guys are the best I've ever dealt with, and you support the people who support you.

Basically you just keep on doing what your doing and you will still be the best out there. Thanks for being such a great company and great people to work with!!
 
Keep on doing what you are doing, thats my advice.

I cannot think of a thing to change.

I can't think of any other product that I can recommend to others so confidently. Really speaks of both the product and the backing of them.

So, thanks to YOU for creating an American company with the gall to do things that should be the standard for all others to live up to.
 
As some others, I am not sure there is a way you can really improve your customer service. It is top of the line.
 
the fact that you're asking is GREAT, but i don't expect that most people will be able to point to anything and say "this needs fixing".
 
i dont see how your customer service could be better in anyway, you guys do an amazing job that i would hope sets an example to more companies in or out of the knife industry
 
like others have said, just keep what your doing, and maybe you could smile more in your pics, I mean you make kick ass knives, take cool road trips, and survive in the jungle, how bad is that life!!!!!!!:D:D
 
Keep up the great work! I've been very pleased and satisfied with the service I get from ESEE. Thanks for the great customer support and for a great product!
 
The only thing I can think of is more shipping options for International/Canadian customers ordering from the mail site.
Other than that...keep the knives and kit coming.
 
Joe Fowler said:
You guys should do a survival show on cable TV...

Just kidding. ;)
Click to expand...

Actually something like this would be pretty cool. I am not recommending cable TV or anything that big but a well-designed series on youtube would be pretty cool to maybe show the ESEE products in action so to speak. I know there is a lot of stuff like this on youtube already, but a series showing crossing the ESEE line with some of the skills you teach in your survival classes would be something I would like to see. Most people cannot attend the classes you guys put on but are very interested in the skills you teach during them and this would be a good way to spread the knowledge while at the same time promoting your products.

You could even extend this into contests in which product users post videos using ESEE products in bushcraft and survival skill demonstrations and prizes are awarded monthly for the best videos.
 
I've spent some time thinking about this. All I came up with so far is if you could personally come out to my campsite with a fifth of tequila and start my fire for me.

The interaction you have is great. The information and advice you give out here is amazing. I know you're looking for something other than " more of the same", but if it ain't broke....

Gotta thank you here for turning me onto machetes. Using them has been eye opening to say the least
 
I'm not just blowing smoke up your arse's....... But being fairly new to ESEE, I am pretty darn impressed with the way I see y'all do things. :thumbup:
[I mean, what else would I expect from a NE Alabama boy though.... :D..]

My only suggestion is...... keep it up. ;)
 
I really think you guys are where you need to be in this respect. The only thing left to do now is "maintain". Sometimes that can be harder than actually improving though. Just don't get lazy, however I don't see that happening with ESEE as a company or you guys as individuals.
 
One think that would be cool for me is to able to put some faces and voices to the great service from ESEE. I don't get to go to the cool shows and stuff, so I might be in the minority here, but I'd love to see you guys doing your thing through some video clips. Nothing big that would take away from your busy schedules, just something.

But like everyone else has said... you guys are doing a great job, and this part of the forums is easily my favorite and most traveled to online. Thank you!
 
You must log in or register to reply here.
Back
Top