Question...and a "thank you"

Thanks to Jeff and Mike, two Excitable Boys, for making fantastic products for us to enjoy being outside at a great price.

Also for teaching others to stay alive and keeping both in perspective.
 
Being a user, customer and forum member here I would say don't change a thing. Hell, even working with you guys is not work, it's actually exactly like in here :thumbup:

I am even tempted to ask what can we do to help you even more?
 
I would have to agree with other posts. You guys make us feel like one big ESEE family here. I am totally behind the company and everyone involved and thank you for the way you do things already
 
I don't think you can improve on perfection.
You listen to your customers, you do everything you can to make them happy campers and help them out with pretty much everything you can. There's nothing more that you can do because you have done it all
 
choltzapple said:
I really think you guys are where you need to be in this respect. The only thing left to do now is "maintain". Sometimes that can be harder than actually improving though. Just don't get lazy, however I don't see that happening with ESEE as a company or you guys as individuals.
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Appreciate all the responses, but this post hit on a key point to me. Sometimes we all get "comfortable" in what we're doing and by doing so you eventually lose that motivation and drive that made something great to start with. Stagnation is the biggest enemy to motivation, so our desire is to always push the envelope and constantly evolve. We couldn't do it without the feedback from folks like yall.
 
Monsieur said:
Being a user, customer and forum member here I would say don't change a thing. Hell, even working with you guys is not work, it's actually exactly like in here :thumbup:

I am even tempted to ask what can we do to help you even more?
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I agree with you here. Jeff and I banter on the forum a lot. I do however, LOVE, working with him, Mike, Patricia and the Rowen's. They're some of the greatest people in my life. I can't think of many people who I'd have so much fun with while stuck in a booth at a trade show. It doesn't feel like work 3/4 of the time.
 
I think you can see you guys do very well already on the customer service side, this just needs to keep going as the company grows and you'll be right.

So what plans are there for the company direction, are you looking to grow, stay the same, do more on the training side etc. ?
 
keep doing the good stuff

don't try to please everyone with all kinds of variances in products

basically...what you've done so far...is all you need- thanks SO much!
 
Chunk72 said:
I think you can see you guys do very well already on the customer service side, this just needs to keep going as the company grows and you'll be right.

So what plans are there for the company direction, are you looking to grow, stay the same, do more on the training side etc. ?
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Our concerns is if we grow too much then we will lose that "hands on" ability of interacting with customers and end users. And, to be honest, interaction with the guy in the trenches is what means the most to us. I see other companies get top heavy and lose that grounding with their customer and that's not where I would ever want to be. What most people probably don't realize about ESEE is we started this whole thing as a hobby based on our experiences and based on the fact that many other companies we dealt with didn't seem to really care about the guy in the field. Since "building" this company, Mike and I both still live in POS houses and drive worn out vehicles (except for the truck we use for traveling to shows), and are damn happy with that. We don't ever want that to change. Making money, to us, means being able to put it back into the business to bring prices down and quality up, thus making it better for the guys like us in the field. ESEE right now has three paid employees: Mike, Patricia and myself. All of us have that same motivation and drive when it comes to this business. We sometimes work long hours and sometimes we take a day off. None of us answer to the other and we all do our own thing to keep the business going. The same with the mods here on BFs and the Rowens. They have free rein to do what they think is right for the business and pretty much the only time we ever discuss things is when it's a new project, otherwise everyone does their own thing without pressure.
 
Catch any trout in the Truckee River?;)

I agree, keep in touch with the customers and remain hands on and everything will continue to snowball, lose touch with the customers and you've lost what you've built with ESEE and the customers..

That's your strongest point imo, customer service, warranty.. I'm sure over time little things will get tweaked here and there, just stay as focused as you are now..

oh and btw, you're welcome!!
 
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Lot of kissing up going on here. :)

Guess Ill join. :) I have alot of knives and have delt with alot of people in the knife world. I would have to take a few days to try and come up with something to change. Right now there is nothing. Expect give me a job when I retire. lol
 
Other than that,. I think you guys are doing great.

Might be cool if YOU guys did s DVD series or something with some real jungle survival skills being taught.
 
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R.A.T. said:
Our concerns is if we grow too much then we will lose that "hands on" ability of interacting with customers and end users. And, to be honest, interaction with the guy in the trenches is what means the most to us. I see other companies get top heavy and lose that grounding with their customer and that's not where I would ever want to be. What most people probably don't realize about ESEE is we started this whole thing as a hobby based on our experiences and based on the fact that many other companies we dealt with didn't seem to really care about the guy in the field. Since "building" this company, Mike and I both still live in POS houses and drive worn out vehicles (except for the truck we use for traveling to shows), and are damn happy with that. We don't ever want that to change. Making money, to us, means being able to put it back into the business to bring prices down and quality up, thus making it better for the guys like us in the field. ESEE right now has three paid employees: Mike, Patricia and myself. All of us have that same motivation and drive when it comes to this business. We sometimes work long hours and sometimes we take a day off. None of us answer to the other and we all do our own thing to keep the business going. The same with the mods here on BFs and the Rowens. They have free rein to do what they think is right for the business and pretty much the only time we ever discuss things is when it's a new project, otherwise everyone does their own thing without pressure.
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For me you guys have done things the right way, a lot of people start a company with too many products and either the quality suffers or they spread themselves too thin by over committing and customers don't get good service. It's a delicate balance and I think you know exactly where you need to be to maintain the great service, good range of products and grow at a rate you're comfortable with. This has a load of benefits which mean you get to maintain a good work/life ratio and you make enough bread to keep the wheels turning. Hats off to you!
 
I have owned several ESEE and Ontario collaboration knives over the years from you guys, and I am glad to see the interaction and feedback that you guys actually solicit and use, in this forum. I will save my knife ideas for another thread.
 
I agree, Mike and Jeff should do some type of show (I know they dont like tv-shows, so maybe something like youtube as mentioned earlier?), that would be great for learning survival things, and also for people who don't know about ESEE knives. When I was first looking at buying an ESEE I couldn't find any youtube videos or reviews or anything really (this was before I knew about this site), so it might be beneficial to a lot of people!
 
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