QUESTION FOR SELLERS

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sharpsteveo

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Feb 3, 2022
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I had a situation that I'd like to know how other sellers would handle. I sold a spyderco spyopera to someone, the knife was in mint condition, never used or carried, everything tight.
When he received the knife he thought the wire clip was slightly not even, the pics I sent do not show this. He took a driver to the clip screw and said it was free spinning. So I gave him the option of sending to spyderco who would fix it for free or return to me for a refund. He chose to send it back to me and I refunded his money.
So while I feel I did the right thing, there's a part of me that feels once a buyer takes a driver to a screw, it's their responsibility. Now I've gotten back a knife in worse condition than when I sent it out. I'll send it to spyderco to fix it. Your thoughts? Thanks.
 
I agree - you did the right and best thing. You could have dug a big hole otherwise and created all kinds of drama. As you say - you can send the knife to Spyderco for a tune up. Later you can resell and use the recent trip to the Spyderco spa as a selling point. I know - a big hassle but there you have it.

I would have likely tried turning the screw for the clip too and if it were stripped out I would have asked for a refund. Having said that - messing with a knife upon receipt and saying that it is not as you like when bought off the exchange with full details and photos (as Carl_Havoc Carl_Havoc writes) is bad form on the buyers part. Trying to return a knife after the buyer's "fix" failed is BS. There are shades of gray though. In your case you did the right thing IMHO.

If he returned the knife to you BEFORE you issued the refund then you might have made the case, with before and after photos, that it was returned in LESS good condition and that a partial refund was warranted.
 
RayseM said:
I agree - you did the right and best thing. You could have dug a big hole otherwise and created all kinds of drama. As you say - you can send the knife to Spyderco for a tune up. Later you can resell and use the recent trip to the Spyderco spa as a selling point. I know - a big hassle but there you have it.

I would have likely tried turning the screw for the clip too and if it were stripped out I would have asked for a refund. Having said that - messing with a knife upon receipt and saying that it is not as you like when bought off the exchange with full details and photos (as Carl_Havoc Carl_Havoc writes) is bad form on the buyers part. Trying to return a knife after your "fix" failed is BS. There are shades of gray though. In your case you did the right thing IMHO.
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I did tell him that some sellers would have just told him, all sales final. But I'm not that type of guy and always follow-up with my buyers to ensure they are satisfied. So while I do feel this whole transaction ended up being unfair to me,
my conscience is clear. But I don't want to do business with him again.
 
RayseM said:
I agree - you did the right and best thing. You could have dug a big hole otherwise and created all kinds of drama. As you say - you can send the knife to Spyderco for a tune up. Later you can resell and use the recent trip to the Spyderco spa as a selling point. I know - a big hassle but there you have it.

I would have likely tried turning the screw for the clip too and if it were stripped out I would have asked for a refund. Having said that - messing with a knife upon receipt and saying that it is not as you like when bought off the exchange with full details and photos (as Carl_Havoc Carl_Havoc writes) is bad form on the buyers part. Trying to return a knife after the buyer's "fix" failed is BS. There are shades of gray though. In your case you did the right thing IMHO.

If he returned the knife to you BEFORE you issued the refund then you might have made the case, with before and after photos, that it was returned in LESS good condition and that a partial refund was warranted.
Click to expand...
He did return the knife before the refund.
And he didn't include the plastic bag it was in, inside the box. I told him not to reply to any of my future listings. As easy as he returned the knife to me, he could have sent it to Spyderco and kept up his end of the deal. He claimed this was the first time he ever returned any knife or piece of gear. I highly doubt that. However it was the first time I had a knife returned to me.
The screw is free spinning and now stripped as well. Oh well, live and learn.
 
I'm of the mindset that once you take a tool to the knife, it is yours. Any issues after that point should be addressed through warranty.

These are the risks we take as sellers. I think you did the right thing by refunding the guy and moving on. It could have turned into a massive headache otherwise. Sometimes people like that aren't worth the time.

If you named the guy, I bet most of us would but him on our "do not deal with" list.
 
sharpsteveo said:
He did return the knife before the refund.
And he didn't include the plastic bag it was in, inside the box. I told him not to reply to any of my future listings. As easy as he returned the knife to me, he could have sent it to Spyderco and kept up his end of the deal. He claimed this was the first time he ever returned any knife or piece of gear. I highly doubt that. However it was the first time I had a knife returned to me.
The screw is free spinning and now stripped as well. Oh well, live and learn.
Click to expand...

I'd say you did everything right here.
 
Speaking of which, can we get the guy's name so we know who to avoid in the future?

I won't speak for others, but me personally? It would irritate me to have to take back a knife back from someone who'd wrenched on it, and then have to disclose that in my next sales thread. I'd like to make sure that I don't inadvertently find myself in this position from that guy.
 
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