Question on warranty

Zatx

Zatx

Joined
May 4, 2007
Messages
194
A question came up about the warranty being voided because I used scotch brite on the scales. I looked around for proof that this doesn't void the warranty, but I can't find any posts by Anne or anyone else confirming this. Do you guys know of anything I can use to prove this other than "so and so said there's was honored after using scotchbrite"? I know that the warranty isn't voided by this just by the sheer number of posts by folks that have done this cosmetic change.

I've fired off an email to Chris and Anne, but not sure how long it will be before I receive a response.

Thank you.
 
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It will be interesting to see their response.

I imagine that the CRK crew is busy preparing for the upcoming Blade show in Atlanta.
 
I want to say, not under warranty does not mean, "will not be worked on." I've had Sebenzas reground, then had them sent back for double studs to be installed. Chris Reeve will service their knives.
 
Usagee said:
Chris Reeve. Warranty. ChrisReeveKnives . Retrieved June 2, 2012,
From http://www.chrisreeve.com/warranty.htm.

Unfortunately, I think the writing is on the wall with this one.
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No actually I don't think it is. That references Modifications. I don't think cosmetic changes are "modifications" as several members here have had warranty work done on their sebenzas after scotchbriting the scales. Scotchbriting a scale really isnt much different than getting a scratch on the scale. They aren't going to void the warranty if you have a scratch on the scale are they? If so, it isn't much of a warranty at all.
 
If scotch brite on the scales voids the warranty, I will gladly be selling my sebenza.
 
If you had listed the knife here on BF I may think about helping you!












I'm kinda kidding:p

I'm pretty sure just scotchbriting the outer scale's won't void the warranty. I'm not positive, but don't see how that would count as a modification. Same as wearing the finish from years of carry. Of course they never warranty the finish, but the knife should still be under warranty.
 
From my experience, no it does not void the warranty. I've sent in a few knives to be worked on that were scotchbrited, and it never was a thought from me or crk. I never got a phone call or email saying, "hey we can't work on this knife because you used a scotch brite pad on it."
 
I'm pretty sure warranty only applies to modifying the knife beyond what edcing it would do - like sanding down the lockbar or blade tang. I can't imagine the scotch brite treatment being worse than accidentally dropping the knife on concrete (*cringe* - I know it has been done by at least someone) and that wouldn't be enough to justify breaking warranty. Otherwise how can you use a knife that is literally meant for work? The scotch brite treatment is just accelerated light wear on the ti slabs, I reckon I could get a similar result from edcing it in my pocket with a bunch of change and playing on a trampoline all day (that would probably just give me really crappy stonewash).

At anyrate, something superficial shouldn't affect warranty and from what I've heard, others have sent in scotch brited sebenzas without an issue.
 
With Blade coming, it may be a while - not their fault. I would guess (but only guess) that using an abrasive pad on the scales wouldn't affect the warranty as long as the warranty request didn't involve anything that could have been affected by the change (which is pretty unlikely, I know).

Zatx said:
Hey guys. I'm trying to sell my Small Insingo over on the edcforums and a question came up about the warranty being voided because I used scotch brite on the scales. I looked around for proof that this doesn't void the warranty, but I can't find any posts by Anne or anyone else confirming this. Do you guys know of anything I can use to prove this other than "so and so said there's was honored after using scotchbrite"? I know that the warranty isn't voided by this just by the sheer number of posts by folks that have done this cosmetic change.

I've fired off an email to Chris and Anne, but not sure how long it will be before I receive a response.

Thank you.
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When I asked CRK this question I was told that you can modify the scales in any way you want, as long as it doesn't change their structure. In other words, any surface treatment is fine, but don't go trying to dremel an Anso pattern into the Ti.
 
I thought that the warranty was void once it changed hands anyway?

This knife is guaranteed for life. It is designed for a specific purpose. Should this knife fail after purchase by original user, due to faulty workmanship or materials, such defects will be made good free of cost. The right is reserved to make good such defects either by repair or replacement.

This guarantee does not cover natural materials, incorrect applications, neglect or abuse. Any modifications that are made to the knife after it has left our workshop will void this guarantee.

This knife will be your most trustworthy companion, helper, defender. Look after it and it will look after you.
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Or am I reading too much into it?
 
Pseudonym said:
I thought that the warranty was void once it changed hands anyway?
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GSDNPWC said:
Nope, the warranty is good for the life of the knife, one owner or one hundred!
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Umm, no, the warranty it to the original owner (unless something has changed). Now that doesn't mean they won't do warranty work on a second hand knife, but they could turn you away, it's at their discretion.

-sh00ter
 
They said officially the warranty is for the original owner. Im not sure if there's a way to really enforce that and in my experience they have serviced all my original and used knives without problems.
 
mongomondo said:
They said officially the warranty is for the original owner. Im not sure if there's a way to really enforce that and in my experience they have serviced all my original and used knives without problems.
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Same here. :thumbup:
 
mongomondo said:
They said officially the warranty is for the original owner. Im not sure if there's a way to really enforce that and in my experience they have serviced all my original and used knives without problems.
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They could choose to enforce their current warranty policy by simply demanding a receipt of purchase. Although it appears that CRK handles warranty claims they are not legally bound to, that doesn't mean that if their warranty department starts hemorrhaging cash they will continue to overlook their official policy. They have all the leverage they need to deny claims if you are not the original owner or modify the knife in any way.
 
I've given brand new Sebenzas as gifts. I have not included a receipt with any of them. If something were to go wrong with their knife how are they supposed to prove they are the original owner?
 
They can't prove they are the original owner because they aren't. The original owner would be you. Lets hope the a proof of purchase is not required for future service.
 
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