- Joined
- Feb 24, 2006
- Messages
- 1,280
Hello,
Let me jump in here.
As most of you know I do not hide behind a problem, the dealer Dan was talking about was us (Chestnut Ridge Knife Shop). Dan did contact us about the problem and asked us how we could resolve the problem. In my opinion (if all parties involved agree) the easiest and fastest way to resolve the problem is to return the knife to the manufacturer for exchange. If the customer is not happy with that they can send it directly back to me for an exchange. I would replace the knife and I would sent it to the manufacturer. Shipping a knife like the RD9 costs about $7.00 to $9.00 each time the post office touches the box so you can see how that can add up. I would like to reiterate, I would be more than happy to do that if that's how the customer wants to handle it.
We try to look at each knife before we ship them. I did not see the chips, however I am not arguing the fact that they are there. My policy is: "If I not sure the customer is right". The knife should be returned and we will make it right, no matter what we personally have to do, I also know Ontario will make it right.
Dan,
We are more than happy to accept the return an ship out another knife or issue a full refund. If you would have expressed you were not happy returning the knife to Ontario I would have told you to send it directly to us. I do apologize for the problem.
Our customer are our the most important part of our business and we strive for a 100% satisfaction rating.
I appreciate each and every one of you as a friend and a customer and I hope to continue to earn your business.
Thank you,
Tom
Chestnut Ridge Knife Shop
www.ridgeknifeshop.com
Let me jump in here.
As most of you know I do not hide behind a problem, the dealer Dan was talking about was us (Chestnut Ridge Knife Shop). Dan did contact us about the problem and asked us how we could resolve the problem. In my opinion (if all parties involved agree) the easiest and fastest way to resolve the problem is to return the knife to the manufacturer for exchange. If the customer is not happy with that they can send it directly back to me for an exchange. I would replace the knife and I would sent it to the manufacturer. Shipping a knife like the RD9 costs about $7.00 to $9.00 each time the post office touches the box so you can see how that can add up. I would like to reiterate, I would be more than happy to do that if that's how the customer wants to handle it.
We try to look at each knife before we ship them. I did not see the chips, however I am not arguing the fact that they are there. My policy is: "If I not sure the customer is right". The knife should be returned and we will make it right, no matter what we personally have to do, I also know Ontario will make it right.
Dan,
We are more than happy to accept the return an ship out another knife or issue a full refund. If you would have expressed you were not happy returning the knife to Ontario I would have told you to send it directly to us. I do apologize for the problem.
Our customer are our the most important part of our business and we strive for a 100% satisfaction rating.
I appreciate each and every one of you as a friend and a customer and I hope to continue to earn your business.
Thank you,
Tom
Chestnut Ridge Knife Shop
www.ridgeknifeshop.com
