Question Regarding Customer Service / Warranty Service on Taichung Models

[RamZar]

I did the same, that is, strip a handle screw head, on my brand new U.S.-made PM2. I only use quality Wiha torx drivers. Reason for adjusting the screws was to center the blade.

Shipped it on August 13th (USPS Priority Mail $5.80) and they received it on August 15th. Status as of today is that it has been logged in. They're waiving the $20 repair fee this time since it's my first time sending anything back to Spyderco. They'll charge me $5 for shipping the knife back. So, it looks like it'll cost me $10.80 in all. I'll advise on how long it'll take excluding transit times.

Tomorrow will be exactly four weeks since my PM2 was received at Spyderco for repair. Seems to be taking longer than three weeks but perhaps it's due to Summer vacations and Labor Day weekend! I called them on Friday (left a voice message) and then Monday (left a voice message). They called back Monday afternoon and they said they're working on it but it'll ship "soon".

 

[The Deacon]

Tomorrow will be exactly four weeks since my PM2 was received at Spyderco for repair. Seems to be taking longer than three weeks but perhaps it's due to Summer vacations and Labor Day weekend! I called them on Friday (left a voice message) and then Monday (left a voice message). They called back Monday afternoon and they said they're working on it but it'll ship "soon".

Could be the things you mentioned, and a couple others as well. Knives for servicemen being deployed get priority, as they should, and, since not all hunters are "knife people" Spyderco also receives a lot more knives for sharpening as hunting season approaches.