I had to send my year old Ontario RAT3 back because the sheephorn handle was warping away from the tang a tad. They promptly fixed it correctly, polished it up nicely, and returned it without question or charge. I have had good customer service from Ontario on three occasions. I recommend them...and I must say that the fellows at Randall Adventure were kind enough to steer me to the right person at Ontario. So my hat's off to them as well, and I'm sure they make a fine knife as well as designing them for Ontario.