- Joined
- Jan 8, 2008
- Messages
- 707
Well it's official. Got screwed by Ontario. I have been waiting for over 4 months for 2 new TAK knives that I purchased as gifts before Christmas. These knives should never have been sent out. The serrations on one knife were ground at such an angle that the first serration was about a 1/4" higher on the blade than the last one. In addition to this, the flat grind was no where near even. On the plain edge knife, the grind was so far off that the grind only went about half way up one side of the knife. The other side was way over ground. The tip was way off and appeared to be bent because of the asymmetrical grind. IT was a very disappointing day. I contacted Mike about the issue and he said he would get a couple of new TAK knives out to me when they where out of production. FAST FORWARD-ONTARIO STARTS BS. After being cut off by Ontario, Mike sent me the contact info, and made one more attempt to contact on my behalf. No response. I contacted, no response. I called and asked to speak with someone directly. They listened to my story then told me the person I needed to speak with was unavailable, and I needed to leave a message. I left a message over a week ago and have not been contacted. I only have one queston. Why would Ontario screw a good paying customer? Where has all their integrity gone? Feeling beyond frustrated and needing to vent a bit, I e-mailed Mike and told him of this, and how I was glad he and Jeff are now working with Rowan.
Going way above and beyond, Mike has offered to replace the Ontario crap with new RC blades. Everyone here knows that Mike and Jeff are upstanding, honest gentlemen. I know this doesn't surprise any of you here. Am I a bit surprised? Yes, and NO. Yes, because this type of integrity is not seen in most industries today. It's all about profit, right. And No, because of the people Mike and Jeff are. They actually care about their customers. They have integrity, and will enjoy the support from customers that it creates. With full knowledge that Rat Cutlery is going above and beyond what is required, I can only say thank you. You guys have a customer for life, and I will own every product RC puts out.
I wanted to let everyone know about my experience. Ontario is no longer displaying American integrity, and has lost me as a customer for good. Once again- Thank you Mike and Jeff.
Chris-Rat Cutlery customer for life!!!!!!!!
Going way above and beyond, Mike has offered to replace the Ontario crap with new RC blades. Everyone here knows that Mike and Jeff are upstanding, honest gentlemen. I know this doesn't surprise any of you here. Am I a bit surprised? Yes, and NO. Yes, because this type of integrity is not seen in most industries today. It's all about profit, right. And No, because of the people Mike and Jeff are. They actually care about their customers. They have integrity, and will enjoy the support from customers that it creates. With full knowledge that Rat Cutlery is going above and beyond what is required, I can only say thank you. You guys have a customer for life, and I will own every product RC puts out.
I wanted to let everyone know about my experience. Ontario is no longer displaying American integrity, and has lost me as a customer for good. Once again- Thank you Mike and Jeff.
Chris-Rat Cutlery customer for life!!!!!!!!