I ordered a benchmade 710 and a griptilian a long time ago and it all went smooth however recently I made a purchase of a few knives, 2 for myself and 1 as a gift for my dad. I picked the free ground shipping and put in comments that one was a father's day present so if they could get it packed soon I would really appreciate it, well I made my order around 7:30pm, 8:30AM the following morning I get a email saying my package was ready to be shipped. So I go to tracking and realize they bumped me up to 2 day express shipping for free. Now I did spend several hundred in my order, but its still an extremely nice gesture.