I actually have had a much different experience.
About 2 yrs back when the BK&T was first coming out for Camillus I sent an e-mail to ask if they were in stock yet. The next day I got an e-mail confirming that they were on hand and I immediately ordered a BK&T Companion and Magnum Camp from discountknives.com. I was sent the Companion and the MachAx. I sent an e-mail stating that I received the wrong Knife and that I would like the one that I ordered. I promptly (next day I think) received an e-mail saying that I would receive the Magnum Camp and a postage pre-paid box to send the MachAx back in. With in a week I had the Magnum Camp in my hand and the MachAx in the mail.
Now that being said, I will admit that the order was incorrect in the first place, and it was probably 2 yrs ago, so maybe there is someone else running it now, Im not sure, but I thought the customer service was excellent. I think if memory serves me (because I dont have any of the e-mail anymore), that I dealt with Brian.