- Joined
- Jun 16, 2003
- Messages
- 20,207
I was looking for a certain jacket, and RideGear.Com had it at a good price. I ordered the jacket on 11/15.
I got an email saying I would get an separate email when the jacket was shipped.
Ten days passed. No email. So I checked my credit card. I was charged on 11/15 -- $225.00.
I sent an email asking when I might expect the jacket to ship. No response.
I sent an email asking when I might expect the jacket to ship. Again, no response.
Yesterday night, when they were still open for an hour (CA company), I emailed again, pointed out the above, and asked if this was typical customer service. Twenty-two hours later, there is still still no response.
Sooooooooo, doing it backwards
o), I Googled the company's name. Guess what? My experience is typical: http://www.dealtime.com/xMR-store+ridegear~MRD-302131~S-1 It's Botac all over again.
If I had Googled first, I would not be in this situation.
Letter to CC company tomorrow challenging charge.
And their site now shows the jacket as "Out of Stock/Discontinued."
I got an email saying I would get an separate email when the jacket was shipped.
Ten days passed. No email. So I checked my credit card. I was charged on 11/15 -- $225.00.
I sent an email asking when I might expect the jacket to ship. No response.
I sent an email asking when I might expect the jacket to ship. Again, no response.
Yesterday night, when they were still open for an hour (CA company), I emailed again, pointed out the above, and asked if this was typical customer service. Twenty-two hours later, there is still still no response.
Sooooooooo, doing it backwards
o), I Googled the company's name. Guess what? My experience is typical: http://www.dealtime.com/xMR-store+ridegear~MRD-302131~S-1 It's Botac all over again.If I had Googled first, I would not be in this situation.
Letter to CC company tomorrow challenging charge.
And their site now shows the jacket as "Out of Stock/Discontinued."
