Sam Salvati

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zcd

zcd

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Jun 6, 2012
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First of all I would like to say that it is very difficult to convey tone/general feeling in an online post, so to be very clear - I like Sam, and respect him as maker and active member of the knife community. I like his work, and I'd really like to get my hands on one of his snazzy hammers. I believe other folks from this hammer run are happy with their purcahse.

As a maker, Sam puts food on his table with his business, so I'd like those reading to give Sam the benefit of the doubt - but I seem to have fallen through the cracks, maybe I'm going to his spam folder? He hasn't been online in a little while, so perhaps he hasn't seen my PM either.

My day job is in manufacturing, very busy and challenging work, but customer responsiveness is a huge part of the job - on par with the product itself.

With that out of the way, below is my timeline for ordering one of Sam's hammers:

11/18/2013 Original Hammer sale thread posted:
http://www.bladeforums.com/forums/showthread.php/1127774-Bladesmith-s-Forging-Hammers!

11/18/2013 Deposit sent $50:
You sent a payment

Transaction ID: *edited out, but I will supply upon request*
Dear Matthew Hiscock,

You sent a payment for $50.00 USD to Sam Salvati.

Please note that it may take a little while for this payment to appear in the Recent Activity list on your Account Overview.

Amount: $50.00 USD
Currency conversion: $54.23 CAD = $50.50 USD
Exchange rate: 1 CAD = 0.931357 USD
Sent on: November 18, 2013
Message in your payment email: Hey Sam, its zcd from bf.
Sincerely,
PayPal

12/15/2013 Hammers delayed email:
Hey Matt,

Just a small delay in the hammers. I have the handles made by a woodshop with a tool called a replicating lathe, they plug my "master" pattern handle into it, then plug in 6 handle blanks adjusting each for proper grain alignment, and out pop handles. It's a fast process but because I order small batches (regular order to them is 500 pieces, mine is 30) I get put on the back burner sometimes. Money's tight around the holidays so he had to favor a larger order over mine. Sorry for the inconvenience everyone, so I will eat shipping on all orders. Once the handles are in it will only be a couple days before hammers start shipping, right now looks like second week in January.


again sorry for the delay,
Sam

2/5/2014 Hammers ready email:
Hey Matt, hammers are ready, please send 60$ through paypal and your shipping address.

thanks!

2/6/2014 Remainder sent $60:
You sent a payment

Transaction ID: *edited out, but I will supply upon request*
Dear Matthew Hiscock,

You sent a payment for $60.00 USD to Sam Salvati.

Please note that it may take a little while for this payment to appear in the Recent Activity list on your Account Overview.

Amount: $60.00 USD
Currency conversion: $55.86 CAD = $49.01 USD
Exchange rate: 1 CAD = 0.877465 USD
Sent on: February 6, 2014
Subject line of your payment email: Its hammer time!
Message in your payment email: From Matt Hiscock
Sincerely,
PayPal

4/4/2014 I sent a follow up email as I hadn't heard / seen anything since 2/5/2014:
Hi Sam,

Just wondering if my hammer was shipped out yet? Haven't seen anything yet

Regards,
Matt

6/12/2014 I received a reply to my followup:
Hey Matt, missed your email found it when I was cleaning up hammer business, terribly sorry for the delay I somehow missed you on my shipping list. I'll get the hammer out this weekend, along with a little extra for the terrible wait.

9/12/2014 I sent another followup email:
Hey Sam,

Just following up, hadn't seen anything yet? Also, I've moved and mail forwarding is about to expire of the new address..

Regards,
Matt

9/15/2014 I sent a PM on bladeforums, just in case he hasn't been getting my emails

I've supplied as much information as possible about the transaction.

My top 3 expectations:
1 - A hammer
2 - An update
3 (a distant 3rd) - A refund

Hopefully this can get sorted out in the near future so I can update my status from "In limbo" to "Satisfied customer", and I'm more than willing to update my post to one full of glamour shots of a bladesmithing hammer. Maybe someone could give him a poke for me, we are approaching the 1 year mark since the original sale thread, thus I felt compelled to post my experience.
 
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Just a quick update, its been a week since my last followup email with no reply. Sam has been online several times since then and not responded to my PM either.
 
This is unacceptable. I hope you hear from Sam.
Lack of communication was the reason I did not order a knife from him.
rolf
 
You're a very patient guy! I like to see a reply from Sam what's the story on his end.
 
I don't understand why he cant at least put your mind at ease. If he lost the hammer or sold it to someone else by mistake a simple I screwed up would do . But I agree this is not acceptable . I was going to get in on that batch myself but I decided against that style of hammer for my forging .
 
Hammer went out, I don't ever get any responses from people usually when they get them so I assumed everything was ok. I no longer have any paperwork or tracking number on it anywhere So I can only assume its gone. I have had a very busy last couple of months and have just been made aware of this thread on BF earlier last week. I don't come over much, so missed your PM as well. Email Inbound.

I have lost 3 hammers to date in the USPS.
 
Rolf, I think i recall my termination of your attempts at having a knife made after the third email or letter where you sent ridiculous ramblings and a poor drawing. Thanks and welcome to my blacklist.
 
Marko3 said:
I don't understand why he cant at least put your mind at ease. If he lost the hammer or sold it to someone else by mistake a simple I screwed up would do . But I agree this is not acceptable . I was going to get in on that batch myself but I decided against that style of hammer for my forging .
Click to expand...

Sam just fired me off an email explaining that the hammer went out, and promptly went MIA. I didn't know it had been shipped out, thus he wasn't alerted until now that it never showed up. I understand a one man show being swamped / busy..

He's offered to get me a hammer asap, hopefully he can get reimbursed for the one that dropped off the face of the earth..
 
Sam Salvati said:
Rolf, I think i recall my termination of your attempts at having a knife made after the third email or letter where you sent ridiculous ramblings and a poor drawing. Thanks and welcome to my blacklist.
Click to expand...

Welcome to my "Blacklist" I am sure you care little

why would you need customers to stay in business, that's a stupid concept.....
 
I've received an update from Sam, so I'm going to close this off for the time being and open it up with some hammer porn shortly
 
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