SAR-3 edge question

Status
Not open for further replies.
bigbcustom

bigbcustom

Joined
Dec 20, 2005
Messages
1,523
I just received my SAR-3 from the Busse company store. I love the knife as far as looks and feel go, but noticed that the blade just behind the edge bevel gets much thicker as it progresses towards the tip. Is this normal? Or do I have one that is anomalous in it's grind? The edge thickness behind the bevel just about doubles from the base of the blade to the tip making the edge bevel look like an edge bevel at the base, and the profile of a shallow V at the tip. Bevels are very uneven as well, but those are easily fixed. Will see if I can get a decent pic tomorrow since the ones I took with my blackberry aren't of sufficient quality to accurately observe the areas in question.
 
there was a batch that made it out of the shop with substandard primary grinds. you may have gotten one.
 
MORIMOTOM said:
there was a batch that made it out of the shop with substandard primary grinds. you may have gotten one.
Click to expand...

And Jerry has said that anyone not completely happy with their knife should call them, and they will fix it for you. :thumbup:
 
I had a 1 week turnaround on mine and that was from Alaska! Once again customer service that is hard to find these days. :thumbup:
 
Thanks for the quick response and info folks. I will get hold of them tomorrow. This is only my sixth Busse, and the first one with this particular problem.
 
Mine is like that too. Definitely reduces slicing and dicing ability, but sure makes for a strong tip!
 
I just sent one back from the guy i bought it from. I'm annoyed with Busse Custom shop. It's impossible to get in touch with them. I would buy more knives but i've had it with them.
 
you must have the wrong number...

try this.

Information & Daytime order line
Monday through Thursday
10:00 a.m. to 5:00 p.m. EST. (419) 923-6471
 
Yeah....

I get annoyed with the amazingly high quality of the knives they produce and the "no questions asked" lifetime warranty they provide.

The exceptional customer service you receive from everyone associated with Busse Combat gets on my nerves too.

But the thing that burns me up the most is the nearly immediate and very personal service Jerry Busse provides on this forum.

I'm fed up!!!! :D
 
Z51 said:
Yeah....

I get annoyed with the amazingly high quality of the knives they produce and the "no questions asked" lifetime warranty they provide.

The exceptional customer service you receive from everyone associated with Busse Combat gets on my nerves too.

But the thing that burns me up the most is the nearly immediate and very personal service Jerry Busse provides on this forum.

I'm fed up!!!! :D
Click to expand...

Hey Pal,

There's a time and a place for sarcasm...

And I think you nailed it! :thumbup: :D
 
Z51 said:
Yeah....

I get annoyed with the amazingly high quality of the knives they produce and the "no questions asked" lifetime warranty they provide.

The exceptional customer service you receive from everyone associated with Busse Combat gets on my nerves too.

But the thing that burns me up the most is the nearly immediate and very personal service Jerry Busse provides on this forum.

I'm fed up!!!! :D
Click to expand...

All i'm looking for is a call back from the 6 or 7 phone calls i made and the 5 e-mails i wrote. I was promised a call back and i never got it.

For the exact reasons you mentioned above i began buying Busse knives. I have 2 Busses now. I just sent back a SAR 3 because of a very bad edge.

They are very expensive and I would have a few more if the custom shop would get back to me. To me that's not such good customer service.
 
ChiefTTT said:
All i'm looking for is a call back from the 6 or 7 phone calls i made and the 5 e-mails i wrote. I was promised a call back and i never got it.

For the exact reasons you mentioned above i began buying Busse knives. I have 2 Busses now. I just sent back a SAR 3 because of a very bad edge.

They are very expensive and I would have a few more if the custom shop would get back to me. To me that's not such good customer service.
Click to expand...

Did you talk to anyone or leave a message? I only ask because I don't quite understand your post... In 4 years of doing business with Busse, I have never had any problem getting through to Amy, and now Lexi too (the fine ladies who handle the customer service for Busse) between 9am to 5pm Eastern any day during the week on the first call.

Did you call 419.923.6471? Did you try emailing amy@bussecombat.com? Again, I only ask because your experience as posted here is drastically different than what I have experienced with Busse Combat's customer service, which is without a doubt, the BEST customer service I have ever dealt with in my entire life.

May I suggest that you try again, between 9-5 weekdays, and ask for Amy or Lexi. :)
 
ChiefTTT said:
All i'm looking for is a call back from the 6 or 7 phone calls i made and the 5 e-mails i wrote. I was promised a call back and i never got it.

For the exact reasons you mentioned above i began buying Busse knives. I have 2 Busses now. I just sent back a SAR 3 because of a very bad edge.

They are very expensive and I would have a few more if the custom shop would get back to me. To me that's not such good customer service.
Click to expand...

Sorry for the trouble man! I am admittedly confused by your experience.:confused: . . . . . That certainly isn't the way we handle things around here.

Call the shop tomorrow during regular business hours and ask for me. . . Get me while I'm sober and I'll get you taken care of. . . . . . So, call early!!!!! :thumbup:

Let's Drink! :thumbup:

Jerry :D



.
 
I spoke to Amy and Lexi who did relay messages to the custom shop, and it's the custom shop that never got back to me. Both Amy and Lexi were very helpful.

Maybe i should have explained myself a little better. It's not the customer service it's the Custom Shop i'm annoyed with. Amy and Lexi were both very helpful.

The first time i dealt with the custom shop it was annoying but i got my knife. This time like i explained above, not even a call or e-mail back. I'm looking to buy there knives, that's why i can't understand.

I have an FFBM that i chop the hell out of everything with and the thing is still shaving sharp. It's quite impressive. I just got an NMSFNO that i love. I haven't used it yet but i can't wait. I just sent back the SAR 3 because of reasons said in this post. I saw a message from Jerry Busse about the Sar 3 saying to send it back and they'll take care of it. At that point i was already fed up with the Custom Shop, so i sent it back.

I'm not bashing the knives, i think there second to none. It's the custom shop that should get back to people.
 
ChiefTTT said:
I spoke to Amy and Lexi who did relay messages to the custom shop, and it's the custom shop that never got back to me. Both Amy and Lexi were very helpful.

Maybe i should have explained myself a little better. It's not the customer service it's the Custom Shop i'm annoyed with. Amy and Lexi were both very helpful.

The first time i dealt with the custom shop it was annoying but i got my knife. This time like i explained above, not even a call or e-mail back. I'm looking to buy there knives, that's why i can't understand.

I have an FFBM that i chop the hell out of everything with and the thing is still shaving sharp. It's quite impressive. I just got an NMSFNO that i love. I haven't used it yet but i can't wait. I just sent back the SAR 3 because of reasons said in this post. I saw a message from Jerry Busse about the Sar 3 saying to send it back and they'll take care of it. At that point i was already fed up with the Custom Shop, so i sent it back.

I'm not bashing the knives, i think there second to none. It's the custom shop that should get back to people.
Click to expand...

I gotcha. Since I haven't had to reach the Custom shop but a few times over the years, I can't speak on that like I can with the wonderful women of the Customer Service Dept.... But do try to reach Jerry (see his post above yours & mine :)) and he'll get you taken care of. :thumbup::thumbup:
 
Status
Not open for further replies.
Back
Top