SAR-3 edge question

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Z51 said:
Yeah....

I get annoyed with the amazingly high quality of the knives they produce and the "no questions asked" lifetime warranty they provide.

The exceptional customer service you receive from everyone associated with Busse Combat gets on my nerves too.

But the thing that burns me up the most is the nearly immediate and very personal service Jerry Busse provides on this forum.

I'm fed up!!!! :D
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No Mate.. I am fed up.. Its all well and good for someone in USA to make use of their amazing warranty and service with $5 shipping.. it cost me $45USD to ship my $207 knife here.

I just got mine.. I must have got one of the Bad ones.. its got a 45DEGREE EDGE PER SIDE at the belly to the tip.. thats 90degree edge.. The entire edge is completely dull out of the box.. I can run it over my hand safely and it looks like the grind was done on a machine using a 60grit auto grinder..

Now.. I have no doubt Jerry's service is impeccible.. but should it cost me $80USD return shipping because of this screwup? What is the point of the QA number on the knife? its clearly not because anyone is actually checking.. especially if an entire batch slipped through..

I have 6 Busse blades, and 2 have come to me like this.. Thats pretty bad odds.

Luckily for me I can fix any problem myself, so it wont kill me.. but thats hardly the point is it..

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Impeccible After market service is supposed to be a fallback, not a requirement.

Apart from that, it seems like a servicable knife and now I have a Sar3,4,8 set.. :)
 
Wow! Been gone for awhile, and it looks like things got stirred up. Didn't mean to cause problems.
 
bigbcustom said:
Wow! Been gone for awhile, and it looks like things got stirred up. Didn't mean to cause problems.
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Well, I think it would have stirred up even without your post. A friend of mine bought one on my say so before mine arrived.. his first busse and he thinks they are junk now.. Guess what? Inspector NO# 11.. same as me..

I'm starting to feel the inspections are bogus, or the inspection is only that the cardboard sleeve fits.
 
I just looked at my inspection carboard sleeve, and it was number 11 also.... Wonder who that is?
 
[QUOTE
I'm starting to feel the inspections are bogus, or the inspection is only that the cardboard sleeve fits.[/QUOTE]Amen!
 
well, I'm sending a couple more back but Jerry owned up to the problems and all we can do is allow them the chance to make things right. I think I may slip a couple more in there for sharpening as well.

Do all Busse Kin companies go to the same shop for sharpening???

anyways, I've come to the conclusion that patience is a 2-way street. I spent almost 2 hours talking to a company that told me I should call the company they deal with to fix they problem that they caused. I then spent another 45 minutes on a 3-way call while they explained to the company the problem they caused and also got to listen in when the lady busted them on what seemed to be a shady practice. So even now I'm waiting for the other company to call me back after they review the problem that the other company caused. I'm pretty sure Busse saying "just send it back" is way easier than what I have to deal with elsewhere.

Im fed up with never-ending phone menus!
 
Performs OK after a regrind. but as you can see, even with the large grind relief its still a very thick edge which shows how much it missed the mark. Now I only hope my SCABS isnt like this otherwise I'm gonna be sick at the amount of cash I'm throwing down.

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did make a nice pocket sheath for it :)
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+1 SAR3 SE bad edge here. I don't see why Busse can't grind/sharpen the edges, these are $200+ knives we're talking.
 
I understand the frustration of overseas folks. Living in Alaska if something doesn't fit in a flat rate box I am often faced with the same dillema. It is tough to stomach an expnsive custom that is DOA.

I have purchased many Busse kin knives over the last year. Some direct, most off the exchange. Several have had poor edge geometry and blunt edges. After seeing this thread I noticed a common theme with the bad ones #11! I have a scrapyard muddy puppy that I got that had a very poor edge. I chose to try reprofiling the edge and it is now razor sharp but what check is performed before shipping I don't know.

Frustrating none the less. But the Busse companies stand behind the products and correct mistakes that is what counts.
 
I wasn't happy with the bevel on the tip of my SAR3 so I changed it to 25 degrees myself. Sorry to take work away from you but I enjoy doing that kind of thing. I won't be using it for a pry-bar like my FFBM and the 25 degree bevel became unbelievably sharp on my water stones. I doubt that my leather sheath will last long and now I probably need to buy a kydex sheath from Mashed Cat.
Hope I haven't destroyed the warranty,
Bob
 
for what it is worth, mine was also #11.
Glad I am not #11 getting fired for cause is tough these days.
 
If you have issues with your SAR 3 please send it back to the shop. We will make it right. I have explained the problem with a small batch that went out before and can assure you that it will not happen again!

Inspector # 11 is no longer an inspector for Busse Combat.


Thanks,

Jerry


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