Yes, please post a picture.
We can tell a lot more from a picture.
Depending on the pattern, you may be able to fix it yourself. If not there several people around who repair them, myself included. However, at the moment I am backed you until Spring before I could take on any more work. We may be able to suggest a way for you to fix it yourself, or someone else who can get to it much faster than I can.
Good luck,
Dale