Seller Misrepresented Condition of Knife

Status
Not open for further replies.
joeldworkin307

joeldworkin307

Gold Member
Feedback: +100 / =0 / -0
Joined
Oct 2, 2012
Messages
1,506
Hey there GBU. I'm looking for some advise on how to proceed with a recent knife purchase. I bought a knife on the forum that was described as unused and unsharpened with some shelf wear. I received the knife and it most definitely has been used and sharpened. I got it for an acceptable price even considering the condition and I want to keep it, but I don't know what to do about the seller. He would have to be legally blind to have missed the sharpening scratches on the scallops of the serrations or the dulling on the tip of the knife. How do you think I should proceed?
 
Naturally, the first and most logical step would be to contact the seller!

Here's what surprises me:

You're seemingly an old timer on here with over 5 years of being a member and with almost 70 positive transactions recorded under your belt. I'll be lying if I didn't say that I'm rather surprised by your amateurish approach to this situation, expecting that you ought to know the answer to your question quite well by now!
 
Yes, contacting the seller is my top priority. I think what I'm looking for is advice on the tone and what direction to take in reaching out. That is why I did not identify the seller or transaction.
 
Advice on the tone? Being courteous and professional seems like the obvious approach.
You said you got the knife for a good price, even considering the condition; and that you want to keep it...that's fine - point out the issues to the seller, and see where it goes from there. It sort of sounds like you want to sweeten your deal, but I could be wrong.
 
Last edited:
I don't know - I might be a bit uncertain too. Most of us try to be cordial and give others the benefit of the doubt. I think it is good that joeldworkin307 is not just jumping off the cliff with a reaction.

What could we expect the seller to do after the fact and that the OP wishes to keep the knife? Should the OP be negative and critical - out the offender and then demand some recompense?

My response (I think) would have been 1st to contact the seller and pretty much say just what you said in this post. Get his reaction. From there I would have a better idea how to proceed. I might just slam him with bad feedback and/or ask for some compensation and/or put him on ignore. If he (the seller) is being a real dip about it and simply denies the entire scenario I would then open a GBU thread with names and documentation, including photos.

I assume that the seller posted photos in the original thread. If the OP bought this knife sight unseen then the can of worms gets murkier. :confused:

Good luck with this one.

Ray
 
This would be my tone:

Hello <seller>

I received the knife which I bought from you on <date/day>. Thank you for fast shipping / getting the knife to me safely.

However, I do find some issues with the knife as listed below which were not stated in your description / pictures:

A-

B-

C-

.
.
.

As it is, I am not satisfied with the knife which I bought from you and <state what you want to do, i.e, return it or whatever>. A timely response addressing my concerns will go a long way toward resolving these issues amicably.

Regards <buyer>

Simple and cordial.
 
Great. Thanks for some thoughts and advice. I'll report back either that it is resolved or, if need be, more about the seller and situation.
 
And if the seller doesn't reply in a reasonable amount of time post a link to the transaction here and tag them in so they're aware of the escalation.
 
I agree with all the above responses. First decide if you want keep the knife. Perhaps the price was right, in spite of the misrepresentation. It’s always possible that some sellers don’t have a clue about what they are doing, and do not scrutinize a knife under magnification, like some of us do before selling.
If you want a refund, be courteous but act quickly. If the seller refuses to openly communicate, just file a PayPal claim.
 
Status
Not open for further replies.
Back
Top