Send back for Warranty service or ignore it?

[Dan of Bazz Clazz]

Just got a new knife in, (big surprise, nobody on BF gets a new knife ) and there is a problem with it. I am heming and hawing about whether to send it in for warranty repair. Mostly I'm trying to gauge if my reaction is fair and reasonable. So tell me what you would do in this situation.

Knife is a fixed blade, manufacturer is irrelevant as the knife has a lifetime warranty against defects. The problem is they missed the grind on one side of the knife at the choil end. On one side, the grind goes all the way to the choil, on the other side, they clearly missed the grind from the choil out 1/2'' or so on the edge of a 4" blade. So about the first 1/2" in front of the choil, the edge is chisel ground, not hollow ground

Clearly it was a sloppy job on the edge grind, and clearly it leaves the knife permanently dull or at best a mediocre chisel grind close to the choil. That is also the area of the knife where you would be putting anything you had to cut that required the most strength being applied by your hand. Cutting a rope would start there frequently. As a side note, but probably no surprise, "sharp" was nowhere to be found anywhere on the blade. Quite possibly the dullest new knife I have ever bought, but passable up to the choil area.

So the question to you is; Would you send the knife back to have them fix or replace it? Or would you figure, to hell with it, I'll just get out the stones and set my own edge? Some things aren't worth the extra time and expense.

 

[jc57]

Depends on how much work would be required to fix, and how expensive it was in the first place. My first reaction would be - send it back. Unless there is a chance that they just really suck at sharpening in general. Then I'd go ahead and fix it.

 

[Hickory n steel]

Regardless of what I would actually do, I think you should send it back.
That's not a good edge, and should not have left the factory.

 

[BD_01]

Regardless of what I would actually do, I think you should send it back.
That's not a good edge, and should not have left the factory.

This.

 

[Horsewright]

Ya got pics Dan? I'm leaning towards sending it back.

 

[Sonnydaze]

There is another reason to send it back....this kind of sloppiness should be brought to the attention of somebody that actually cares about a "supposed" quality product.

 

[jumpstat]

If it comes with warranty and what you have described, the edge being unuseable up to a certain extent, I for one would send it back for a replacement not repair. Either that or full refund. A knife that is defect due to material defects is one thing but an unsharpened length of the edge goes to show the vely low quality control on workmanship of said brand.

 

[Tankboyt]

Send it back.

 

[sharp_edge]

Send to the dealer for a replacement or otherwise a full refund, not to the manufacturer, if you bought the knife new and have not used it.

 

[Angus McGunnigle]

Send it back. Product is not as advertised and is clearly not built correctly. Should have never left the factory like that. I would ask for a new knife.

 

[22-rimfire]

I'd send it back to the dealer and request a replacement. If I had to, I'd go to the manufacturer route.

 

[ponykid]

send back

sucks to have to do on new knife. but you already know youre not happy

 

[RayseM]

^^^^^ YUP!

R

 

[thebrain]

I would send it back unless it was exceptionally inexpensive.

 

[Kreyzhorse]

I would send it back unless it was exceptionally inexpensive.

Exactly my thought as well.

 

[115Italian]

Return it for another one

 

[Schwifty]

Back to the dealer!

 

[Lapedog]

Just got a new knife in, (big surprise, nobody on BF gets a new knife ) and there is a problem with it. I am heming and hawing about whether to send it in for warranty repair. Mostly I'm trying to gauge if my reaction is fair and reasonable. So tell me what you would do in this situation.

Knife is a fixed blade, manufacturer is irrelevant as the knife has a lifetime warranty against defects. The problem is they missed the grind on one side of the knife at the choil end. On one side, the grind goes all the way to the choil, on the other side, they clearly missed the grind from the choil out 1/2'' or so on the edge of a 4" blade. So about the first 1/2" in front of the choil, the edge is chisel ground, not hollow ground

Clearly it was a sloppy job on the edge grind, and clearly it leaves the knife permanently dull or at best a mediocre chisel grind close to the choil. That is also the area of the knife where you would be putting anything you had to cut that required the most strength being applied by your hand. Cutting a rope would start there frequently. As a side note, but probably no surprise, "sharp" was nowhere to be found anywhere on the blade. Quite possibly the dullest new knife I have ever bought, but passable up to the choil area.

So the question to you is; Would you send the knife back to have them fix or replace it? Or would you figure, to hell with it, I'll just get out the stones and set my own edge? Some things aren't worth the extra time and expense.

Not to encorage you to be one of ‘those’ kind of customers because the fact you posted this thread clearly shows you’re not. However if I were you i would send it back and ask for a new one.

I have too many times been seriously unimpressed with companys’ resharpening services.

Sometimes repairing an edge and making it look nice can be harder than getting it right the first time it seems. Especially without removing a bunch of metal. Make sure to tell them to inspect the edge and the knife this time before they send it.

They effed up the grind and sent you an incomplete knife. Their responsibility to fix it. Don’t consider it you being a jerk, they should know that blades are leaving their shop like this.

 

[unwisefool]

I'd ask for a replacement. They can use the messed up one for sharpening training or something.

 

[PirateSeulb]

Another vote for send it back. I would as someone else stated try to go through the dealer first and failing that then go to the maker/manufacturer.