Send back for Warranty service or ignore it?

I'd send it back but not hold a grudge against the company unless they don't fix it. It's most likely a Friday night knife...... some dude half assesd the edge to get out of work to drink beers with his buddies. It happens man!
 
I too would be sending it back. Every maker can have a bad day or let one through, no it shouldn't happen but it does. They can only put in place the right processes to catch such things if you draw it to their attention. You should not have to fix this yourself.
 
Warranty work often they won't replace it. So send it back to dealer for replacement. Warranty will try and fix it or at worst just sharpen it.
 
Horsewright said:
Ya got pics Dan? I'm leaning towards sending it back.
Click to expand...
Here you go Dave. Finally got a little time to snap a couple of picts. Sorry about the delay. Had to get out my micro lens stuff and full daylight to get a good view.

Here is the "good side" (relatively, the sharpening choil missed hitting all of the ricasso ramp.) And then 2 views of the missed grind.

Boker_Dano_Back_grind.jpg



Boker_Dano_Grind_crop_2.jpg



Boker_Dano_Grind_crop.jpg
 
I would send it back to the dealer. Explain what the problem is and ask them to inspect a new one before sending it out. That is of course, if you bought it from a reputable dealer who is willing to do that. Otherwise return it & hope for the best. If the new one is still messed up after a few returns, THEN send it to the manufacturer for warranty work, or just reprofile it yourself.
 
Agree with the rest, especially post#18. Even if it was only a $50 knife, terrible grinds don’t make customers happy; depending on the dealer/manufacturer they may just have you keep the defective knife.
 
Were it me, it’d go back right away. I pay for a completed knife which means the part of the blade that should be sharp, is supposed to have an edge. If they didn’t finish the job of making the knife, it goes back.
 
After seeing the pic, I'd fix that myself. But, all my knives are for use and the first thing I do is put my edge on.

Either way, I certainly wouldn't ignore it.
 
From years in Customer Service, I'd say at least contact them and let them know what the issue is, even if you decide to hang onto it as-is. Data likes this drives process and training improvements. If manufacturers don't know where they're failing, they'll be hard pressed to fix it.

If it's an inexpensive knife, I'd fix it myself. If it's something pricier, send it back.
 
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