Sharpener damaged my Spydie: What should I do?

One of our fellow members was a sharpener for that shop and recently left. I wonder if they're having trouble finding a good replacement for him.
I hope the return visit goes well for you.
 
I'd call Spyderco and ask them how much it will cost to replace the blade. Then talk to the shop owner and explain the situation, show him the knife and the repair estimate and give him a chance to make things right. He may or may not make things right, but give him a chance.

Then empower yourself, either by learning how to reprofile and sharpen your own knives or have any of the excellent sharpeners on this forum put a clean, 30-degree bevel on your blade and use the 40-degree stone on your Sharpmaker to maintain the edge until the bevel to be re-established.
 
All I can say is this is the second time I've heard of bad experiences with the PKH since I have left. The equipment is good and they do a good job with kitchen knives but the experience with folding knives is lacking.

Seems that having a professional sharpener is something they should have kept around.
 
Answer back from Spydie:

I’m sorry, we do not replace blades but we can re-tip them (re-work the blade and put a new edge on it) depending on how much of your blade broke off. We can also re-serrate the blade if needed. Here is a link to our warranty page http://spyderco.com/edge-u-cation/index.php?item=10 Without looking at the knife I can’t determine if it is a warranty issue or not but if you'd like you can send it in and we can see what we can do for you.

If it's not a warranty issue and can be fixed there is a $20 fee for the repair and $5 for return shipping. If you'd like to send it in the information you need is:

When you send your knife in please include a note stating what you need done to your knife along with your name, daytime phone number that you can be reached at in case we have any questions and a return address (no P.O. Box please unless it Military, or out of the United States. UPS does not ship to PO Boxes)

Spyderco
Attn W/R
820 Spyderco Way
Golden CO 80403

Unless there is a problem we do not notify you upon arrival or departure of your knife. We are currently at about a 3-4 week turn around. Spyderco cannot be responsible for items that do not arrive to us. When mailing your knife you should send it in a box (knives have a way of working out of padded envelopes).



--
Thank you and have a great day,

Charlynn
Spyderco
Customer Service/Warranty/Repair

“Integrity is being good, even if no one is watching”™
 
I worked for a lot of years as a bike mechanic and ski mechanic, which sort of tempers my thinking on this.

Things wear out.


I'm sure that sounds abrupt or harsh and it's not meant to be.

Did you know that people spend several thousand dollars on a set of bike wheels? Nuts, isn't it. Or they'll spend way over a grand on a pair of ski? One rock on the back side of mogul and the ski is toast.

I had some ski buds who were hard chargers. Their motto was, "All skis are rock skis." Rock skis are your old beater skis that you use when conditions are thin so you don't mind blowing an edge. When you treat a ski like a rock ski, with impunity, you ski better.

All bikes are beaters. All knives are users.

Here's what Bob Loveless said.

"A knife is a tool, and if we don't treat our tools with a certain familiar contempt, we lose perspective." - Bob Loveless


IMO, knife blades are rather like bike wheels, ski edges and brake discs on cars. They're made to wear out. It's called blade loss. It's not a matter of "if", only "how fast". I use soft carbon steel, sharpen regularly and notice blade loss. So what? I buy a new knife. Or get it rebladed.

I do adjust my sharpening approach and do try to avoid needless loss, which this was. And that's too bad. But, it's too bad when you hit a pot hole with your $2000 wheelset, or hit a rock with your $1000 skis, too.
 
pinnah said:
.

Here's what Bob Loveless said.

"A knife is a tool, and if we don't treat our tools with a certain familiar contempt, we lose perspective." - Bob Loveless

.
Click to expand...

Awesome quote. Might put it in my signature.
 
Dealer contacted me with the help of a board member. Stepping up ABOVE and BEYOND, he's offered to replace my knife! I told him it was a used knife, and that I should find a used one, but he insisted. One can't ask for any better treatment.

Therefore, I participated by getting a trio of SAK paring knives and a sweet cutting board for cheese and cracker-duty. ;)
 
Thanks for letting us know and glad it worked out for you.

So...what sharpening method are you going to try out first? :)
 
PKH is near me and I pass it frequently, but I've never gone in, so I can't comment other than to say sorry you had that experience with them. Awesome that you got a replacement, though. :thumbup:
 
A belt sander is an excellent method to sharpen quick and laser sharp, but you can eat decades worth of steel in seconds.

Slower speed, and higher grit.


I use one to change blade geometry, and it can ruin a knife very very very fast!
 
knifenut1013 said:
All I can say is this is the second time I've heard of bad experiences with the PKH since I have left. The equipment is good and they do a good job with kitchen knives but the experience with folding knives is lacking.

Seems that having a professional sharpener is something they should have kept around.
Click to expand...

I'm surprised that you worked there and your ex co-workers don't even know what a Sharpmaker is! When sharpening other people's knives as part of a job, it would seem to pay off to know a little bit about the various methods that the customer might use to keep a knife sharp before they bring it in, and after they leave. For instance, using one of those ceramic drag through things, you would know to take off the damage they leave along the edge, and warn the customer not to use it again. In this case, it would have helped to know that after the knife dulled, his edge would essentially become a back bevel.

If they're going to offer sharpening as a service, they should have definitely kept an experienced sharpener on staff. I'd probably let you sharpen my knives lol
 
I had an old wooden handle Eye Brand folder I used from everything from cutting up food in the kitchen to dressing game and skinning varmints to cleaning fish. This was before "batoning" was an important aspect of camping. After I rolled the edge opening a can an old man we were fishing with put a razor edge back on it using the shaft of a screwdriver like a diamond rod in maybe a minute. Anyway, I never knew the angle of that blade and I doubt he did either as it wasn't important.
 
Anyone saying that the grinder is the problem is incorrect. The KMG is a high end piece of equipment. If it's a 2x72 then there are a great many options for suitable belts. Often times the grinder is speed adjustable using a VFD.

Op- do you have any pics of the knife? One side by side against the new one would be great. A pic in its closed position would be good too. In any case, sorry that that happened to you. :(
 
Well. It was a cheap lesson.... Personally i wouldnt let anyone touch my knives with powertools. (with one or two exceptions , i have two bowie knives off being polished by a friend of mine on his new baldor buffer)

Glad the dealer stepped up. Sounds like whoever they have there now has no grasp on edge geometry....
 
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