- Joined
- Jun 30, 2016
- Messages
- 4,695
Since I'm being critical of BladeHQ's poor service with my return in another thread I should probably also point out my own failures in that same field.
Recently I've had a cascade of events that caused me to get behind on sharpening orders.
First I lost three out of my seven technicians at my day job. We're field service engineers covering over 100,000 square miles of territory and I'm the team lead. As you can imagine, I worked a good bit of overtime.
Then I had not one, but two sharpening stones fail completely and need replacing. Trying to hop from a 220 grit diamond stone to a 600 grit shapton didn't work so I had to wait on replacements to arrive.
Then my wife had to have surgery this past Monday. So on top of our already short handed status at work I had to try and catch up a month's work in a couple weeks... then there's the surgery itself of course and the few days that killed.
Those are my excuses. They're true, but I've still failed on some level. My communication with my clients during this time hasn't been as good as it could have been. I set "hopeful" deadlines for myself and missed them rather than setting realistic ones and meeting them.
On top of all that I misplaced a knife. That had my heart pounding for a bit. It wasn't really all that dramatic as it just fell under the seat of my car in the way to the post office. I had a dozen or so packages to ship and simply didn't notice that one was missing. It's on it's way back to the owner now and is an extremely embarrassing mistake that I'm not keen on repeating.
I know I've lost at least one customer during this period and maybe others. Time will tell.
To those of you who have experienced these delays and frustrations with me over the last couple months you have my sincere apology.
To anyone who might be considering my service, but has heard a complaint that parallels the above, it's most likely true, but not intentional on my part. I'm a one man operation that runs on the periphery of the day. I have a wife, three children and a day job. All of these things can and likely will get in my way at some point. Despite that I guarantee that you will receive a sincere effort on my part and a damned sharp knife.
I have a good reputation here, but I value my integrity more than that. I've dropped the ball in recent weeks and will have to work to rectify that.
Sincerely,
Bryce
T.L.E. Sharpening
Note: In case anyone is wondering return times have been about 30-40 days during this period rather than my usual 14. Not an absurd timeframe in the market I don't think, but more than I promised the customers who experienced them.
Recently I've had a cascade of events that caused me to get behind on sharpening orders.
First I lost three out of my seven technicians at my day job. We're field service engineers covering over 100,000 square miles of territory and I'm the team lead. As you can imagine, I worked a good bit of overtime.
Then I had not one, but two sharpening stones fail completely and need replacing. Trying to hop from a 220 grit diamond stone to a 600 grit shapton didn't work so I had to wait on replacements to arrive.
Then my wife had to have surgery this past Monday. So on top of our already short handed status at work I had to try and catch up a month's work in a couple weeks... then there's the surgery itself of course and the few days that killed.
Those are my excuses. They're true, but I've still failed on some level. My communication with my clients during this time hasn't been as good as it could have been. I set "hopeful" deadlines for myself and missed them rather than setting realistic ones and meeting them.
On top of all that I misplaced a knife. That had my heart pounding for a bit. It wasn't really all that dramatic as it just fell under the seat of my car in the way to the post office. I had a dozen or so packages to ship and simply didn't notice that one was missing. It's on it's way back to the owner now and is an extremely embarrassing mistake that I'm not keen on repeating.
I know I've lost at least one customer during this period and maybe others. Time will tell.
To those of you who have experienced these delays and frustrations with me over the last couple months you have my sincere apology.
To anyone who might be considering my service, but has heard a complaint that parallels the above, it's most likely true, but not intentional on my part. I'm a one man operation that runs on the periphery of the day. I have a wife, three children and a day job. All of these things can and likely will get in my way at some point. Despite that I guarantee that you will receive a sincere effort on my part and a damned sharp knife.
I have a good reputation here, but I value my integrity more than that. I've dropped the ball in recent weeks and will have to work to rectify that.
Sincerely,
Bryce
T.L.E. Sharpening
Note: In case anyone is wondering return times have been about 30-40 days during this period rather than my usual 14. Not an absurd timeframe in the market I don't think, but more than I promised the customers who experienced them.
