Sharpmaker Warrenty ???

nyefmaker

nyefmaker

Gold Member
Joined
Sep 29, 2008
Messages
6,258
I just got a Sharpmaker this past week. It was new in package. I opened it up tonight to try it out and there is a small chip out of one of the white stones. Its kinda a pain in the butt as the knife catches in that spot. Its not a big chip, but the knife still catches none the less. Nothing was dropped or anything, I just noticed it sitting at the kitchen table while sharpening.
My question is: Is this covered under Spyderco's warrenty ??? I would think it is since it is new. I have a couple spydercos, but never had anything wrong to need warrenty service.
 
nyefmaker said:
I just got a Sharpmaker this past week. It was new in package. I opened it up tonight to try it out and there is a small chip out of one of the white stones. Its kinda a pain in the butt as the knife catches in that spot. Its not a big chip, but the knife still catches none the less. Nothing was dropped or anything, I just noticed it sitting at the kitchen table while sharpening.
My question is: Is this covered under Spyderco's warrenty ??? I would think it is since it is new. I have a couple spydercos, but never had anything wrong to need warrenty service.
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Maybe bring it back to the store that you bought it from? You can always call them on Monday and ask them too. :thumbup:
 
I bought a Spyderco 302 benchstone that was not smooth on one side. I sent it back and they replaced it immediately. Also I had 2 stones on one of my 204 Sharpmakers that were sort of warped. AGain they replaced them with no questions asked.

You won't have any trouble getting Spyderco to stand behind their great products.
 
krazichinaman said:
Maybe bring it back to the store that you bought it from? You can always call them on Monday and ask them too. :thumbup:
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I ordered it online through The Cutlery Shoppe. They had the best prices I had seen. I figure its not their fault because it was new in package. I will have to contact spyderco. I just wanted to ask you guys if you ever had something happen like this and what they did to fix it.
 
My Sharpmaker arrived with similar tiny chips along the one edge of two stones. After asking about it on the Spyderco forums, it seemed like others had experienced the same thing, and that certain imperfections in the ceramic rods were considered normal and acceptable. It bothered me a little at first, but I just use a different corner of the rods and it works fine.
 
Padawan said:
My Sharpmaker arrived with similar tiny chips along the one edge of two stones. After asking about it on the Spyderco forums, it seemed like others had experienced the same thing, and that certain imperfections in the ceramic rods were considered normal and acceptable. It bothered me a little at first, but I just use a different corner of the rods and it works fine.
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I find this hard to believe it is considered normal. Especially for a $50+ sharpening system new out of the package. I know I can turn it, but then I am going to have to clean it alot more often because the corners fill up quickly. The knife catches in the area with the small chip also.
 
My SharpMaker rods had a few small chips in the corners. I lapped them out with a DMT diamond hone. I haven't had any more trouble. But I'll bet that Spyderco will replace the chipped rods.
 
Spyderco emailed me back. They want me to send damaged stick insured to them. Since they are on the other side of the country, I estimate at least $6-$7 postage including insurance. Plus they want me to include a check or money order for $5.00 to cover return postage and handling on their part. So I will be paying aprox. $12 for a new stick that was packaged damaged from them in the first place !!! I looked online and I can get a new stick for $15 including shipping.

So much for the great spyderco warrenty.
 
Did you remember to write down the name of the Spyderco employee who deliverd your SharpMaker from the manufacturing facility to your door? If what you have is indeed a manufacturing defect and not the result of rough handling during shipping, and is entirely Spyderco's responsibility to the degree that they should pay the shipping both ways to give you a free replacement, then surely it was purchased direct from the Factory Outlet and hand carried to ensure its safe arrival.

I suggest you send it back to whoever you bought it from, demand a full refund from them, including shipping, and buy something less fragile than ceramics.
 
Per

"Did you remember to write down the name of the Spyderco employee who deliverd your SharpMaker from the manufacturing facility to your door?...buy something less fragile than ceramics."

Last year I bought a new sharpmaker at a store. It and all parts were very well packaged. They were totaly enclosed and secure in the factory packaging. If the ceramics had any defects (they didn't) it certainly would have been from the factory and not from shipping.

Spyderco should not charge postage on a warranty replacement.
 
Trouble is, this is the way Spyderco handles warranty stuff with all their products. Normally it isn't a big deal, spending $10 to replace your $100 knife. Here it does seem a little ridiculous though.
From a Canadian perspective, this is nothing new. For me to send something in for warranty service to just about any company is about $20-$30, thus I've never done it. Almost anything that I would send in for warranty I can fix on my own for the same price (and then know how to fix it next time too).

Maybe Spyderco should adjust the warranty to wave the return shipping cost on things under a certain MSRP. 'cause, yeah, it is a little silly.
 
Brownshoe showed up in a 'Spyderco warranty' thread, in the Spyderco forum!:eek: I wonder if, in his post, he'll be critical of Spyderco?:rolleyes:

brownshoe said:
Spyderco should not charge postage on a warranty replacement.
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I've got an idea! Start your own knife company and run it the way YOU see fit!:thumbup: Until you do, you know jack about operating a knife business. BTW, How are the attempts to extort knives from Spyderco workin' for ya these days?:rolleyes:
 
I thank everyone for chiming in. The more I think about this and the two responces I have received from spyderco, I just get pissed even more. They want me to send in the chipped stick ( aprox. $7 ) shipping across the country along with a $5 money order or check. If they decide its a warrenty issue, I get my $5 back. All this for an item that costs $10.00. If you have a $100 knife, this is a no brainer, but all this pissing around for a $10 item. All this tells me is that spyderco does not trust its customers and that their warrenty should be revised. I have a couple of spyderco knives, and due to this BS, they will be my last. I will spend my money elsewhere where I know I will not get the vibe that I am either lying or guilty of something and its up to them to decide. The item was packaged very well, so in no way was it shipping. It HAD to be damaged either before packaging or during packaging. Judging from the responces and the PM's & emails I received, there are ALOT of chipped rods out there. I guess spyderco's QC is not very good if just in the last week since I posted this, I have heard of at least a dozen similar issues. Ceramic has nothing to do with it. It is brittle no doubt, but I bought many of those Smithes, Crock Sticks, and other similar ceramic sharpeners and never had an issue with any of them. I bought the spyderco because it is supposed to be the best. I have now come to realize spyderco's customer service is certainly NOT !!!
 
yablanowitz said:
Did you remember to write down the name of the Spyderco employee who deliverd your SharpMaker from the manufacturing facility to your door? If what you have is indeed a manufacturing defect and not the result of rough handling during shipping, and is entirely Spyderco's responsibility to the degree that they should pay the shipping both ways to give you a free replacement , then surely it was purchased direct from the Factory Outlet and hand carried to ensure its safe arrival.
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You mean the exact procedure that Benchmade undertakes in such cases?

If such warranty is in effect by direct competitor, it is certainly worth consideration to establish it too.

http://spyderco.com/forums/showthread.php?p=520956#post520956
 
Uh, every warranty or repair item I've ever sent to any manufacturer was shipped at my expense. If it's not a warranty item, then it's reasonable to pay for the return shipping as the manufacturer is providing additional service to you. They're offering to fix it for free but charge $5 for return shipping IF IT IS NOT A WARRANTY ITEM as opposed to charging you for a service fee and shipping. If the cost of shipping is higher than the price of a new part or item, then it's up to you to decide if it's worth it.

I've also returned items to vendors for exchanges or refunds for some "less than new condition" knives. They offered to pay for shipping or sent me a RMA ticket with a prepaid shipping label. I appreciate their efforts to satisfy a customer but I certainly didn't expect them to pay for return shipping.

You took a chance to buy something online/long distance, probably for a much lower price or plain availability versus buying through a local vendor. It's a chance we all take in hopes of saving money. If you didn't think about some additional risk/inconvenience, then that's your fault.
 
I love Spyderco, I have more spyderco knives than any other manufacturer and that probably won't ever change; However, threads like this are the reason there shouldn't be manufacturer sub-forums, someone posts up a criticism and out come the fan boys talking trash. The simple fact is, if you pay for something NIB and it is defected. You shouldn't have to pay half of what you originally paid for the NIB item, just to get it fixed. Anyone that thinks there isn't a problem with that, has some serious issues, IMHO.

From Spyderco's perspective, they might find it unreasonable to pay for all the shipping charges, but if their product was in the condition it is generally advertised as, then it would be avoided altogether. So kind of shady if you let defected items leave your factory and then want to charge anything at all to replace it.

On a side note, I have the ceramic benchstones they produce and absolutely love them. Had to flatten them out with my DMT extra course stone, but that was easy and not too time consuming.
 
I did not come to this page initally to put down spyderco. I simply asked what kind of warranty they had and how was their customer service. Upon receiving the emails from spyderco, thats when I realized that their customer service is certainly not up to par. I received an item that was clearly damaged on their end, either while mfg. or packaging and I do realize this happens. I am pissed with what you have to go through to get a replacement for a $10 item that is clearly defective on their end, and judging from the responses here, pm's and emailes I have received regarding this, there are ALOT of chipped rods out there. I would gladly pay this shipping if it were a $100 knife if it needed servicing. But to spend an aprox. total of $12 to have them replace a $10 item is just plain wrong. I feel they have no trust in their customers and upon sending it to them, they decide if it was a mfg. issue or not. I only have 3 spyderco knives and one sharpmaker, so I guess my happiness with their product does not matter as much as someone that has 100 of their knives.

I guess I got spoiled by CRK Customer Service. When I had an issue with one of their items, I paid to send it in, they took care of the problem right away. They paid to send the item back along with a check to pay for shipping to them in the first place. This kind of customer service is the reason I have 28 CRK knives and counting.

All spyderco did was lose a customer. A customer that buys alot of knives. So by them pissing around over a $10 item that was clearly defective from THEM, it will cost them $1000's in the end.
 
How will that cost them $1000's in the end? You said yourself you only own 3 Spydercos. Those Chris Reeve knives are what's expensive. That's why they take such good care of theirs. It's like buying an extended warranty with the knife.
 
I've been where you are Nyefmaker with a different knife manufacturer.

It is very frustrating to pay for something. Then have to pay more money to have it fixed. I remember thinking if I had known I was going to have to pay another $20 in shipping for the knife to work properly I wouldn't have bought the darn thing.

Those type of rules definitely stink, when you get new out of the box items that are defective and it costs you shipping money and time.
 
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