I shipped an item to a customer in England last fall. When the English postal system was unable to personally hand it to him (and extract a bunch of money from him) at his home they sent it back to me (across the Atlantic TWICE ... OK, are you up with me???)
We decided to try again, with the item shipped to his WORK address where there should be a mailroom to accept the shipment. Here's a quote from his e-mail with expletives deleted:
"Parcel Force (the British state package delivery business) delivered it at 7 AM first to my workplace, though delivering a package that needs to be signed for to a business at 7 AM is not exactly intelligent. They took it back to their depot ... leaving a card saying they'd deliver the next day. They didn't. I called them a total of about thirty times over two days. They alternately had their phone off the hook or on ansaphone with constant redirects to their utterly inadequate website. I finally got in touch with one of their drivers at home and demanded they deliver .... they finally delivered today charging me another $35." (NOTE: US postage paid was already about $30 on the package).
If the US Postal Service was this bad we'd have every congressman and senator strung up by their private parts. How do they get away with that stuff in England?????
Shippers beware - you might want to warn customers in England that getting their merchandise could be very frustrating and expensive!!!
TWO HAWKS
http://www.2hawks.net
We decided to try again, with the item shipped to his WORK address where there should be a mailroom to accept the shipment. Here's a quote from his e-mail with expletives deleted:
"Parcel Force (the British state package delivery business) delivered it at 7 AM first to my workplace, though delivering a package that needs to be signed for to a business at 7 AM is not exactly intelligent. They took it back to their depot ... leaving a card saying they'd deliver the next day. They didn't. I called them a total of about thirty times over two days. They alternately had their phone off the hook or on ansaphone with constant redirects to their utterly inadequate website. I finally got in touch with one of their drivers at home and demanded they deliver .... they finally delivered today charging me another $35." (NOTE: US postage paid was already about $30 on the package).
If the US Postal Service was this bad we'd have every congressman and senator strung up by their private parts. How do they get away with that stuff in England?????
Shippers beware - you might want to warn customers in England that getting their merchandise could be very frustrating and expensive!!!
TWO HAWKS
http://www.2hawks.net
), this is just incompetence. I´ll wait one more week then I´m going to whine.