Not really trying to hijack a thread but ok --- over a year and a half ago I went on a waiting list for two crk fixed blades, I was quoted 625 but not charged until item was ready to ship, later I got another email saying due to materials cost the original quote may be changed to a higher cost, which I was okay with, I waited so long on that waiting list my order print out was starting to fade. After a year I emailed them about an estimated eta for the order, provided the order number and date or order, no response ever came, I waited a few more months then emailed again, no response, I then decided to try to look up the item via the order number and couldn't find it. It was around then I decided that they must have just deleted my order with no intention of making it or even bothering to email me regarding the cancelation. A complete ghosting if you will. That's all I needed to form an opinion of the company's CS. It's possible that they had so many orders they were forever swamped, but a little communication goes a long way.
To this day never received an email. That's one of the reasons why I prefer the Osborne.