- Joined
- Feb 2, 2005
- Messages
- 4,271
I couldn't let the day go by without praising Smoky Mountain Knife Works in general, and Hope in particular, for stepping up and honoring their return promise. I stopped in the store in Jan 6 and bought a Hogue auto after giving it a good (so I thought) once-over in the store. It went into the luggage until I got home a couple of days later.
Once I had a chance to handle it, I discovered that the blade sat up too high in the handle when closed and I was constantly sticking the end of my finger when I reached into my pocket. I contacted Hogue and they agreed to take it back in and check it out. That's where the wheels fell off.
Hogue won't receive an auto from a civilian customer, so they said they'd look for a dealer near my zip code to handle the shipping both ways. I sent them my city, zip code, and the name of a local Hogue dealer who handle autos. I waited almost a week, but didn't heard from them again. So I contacted SMKW CS.
Hope, from their CS, said "No problem", sent me an RA #, and told me where to ship the knife. They offered a replacement, a substitute with a different knife, or a refund... my choice. One week after the PO delivered the defective Hogue back to them, I have the substitute of my choice in hand at my house. They sent exactly what I asked for.
"Well done!" to Hope and to SMKW.
Once I had a chance to handle it, I discovered that the blade sat up too high in the handle when closed and I was constantly sticking the end of my finger when I reached into my pocket. I contacted Hogue and they agreed to take it back in and check it out. That's where the wheels fell off.
Hogue won't receive an auto from a civilian customer, so they said they'd look for a dealer near my zip code to handle the shipping both ways. I sent them my city, zip code, and the name of a local Hogue dealer who handle autos. I waited almost a week, but didn't heard from them again. So I contacted SMKW CS.
Hope, from their CS, said "No problem", sent me an RA #, and told me where to ship the knife. They offered a replacement, a substitute with a different knife, or a refund... my choice. One week after the PO delivered the defective Hogue back to them, I have the substitute of my choice in hand at my house. They sent exactly what I asked for.
"Well done!" to Hope and to SMKW.
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