SMKW - What kind of customer service this ?

[Ig]

I have been sending 4 e-mails sinse 25/11/01 to SMKW customer
service and no answer yet. What kind of customer service this ???
Had you also same problem?

 

[GigOne]

I've never dealt with them. Have you tried to contact them via land-line (phone) ?

Here are their #'s:

Local Phone: (865) 453-5871

Order Phone: (800) 251-9306

Order Fax: (865) 429-0182

Fax: (865) 428-5991

Dealer Sales: (800) 564-8374

Dealer Sales Fax: (865) 429-0182

Customer Service Phone: (800) 327-5871

Customer Service Fax: (865) 429-0182

Wish you good fortune in making contact.

 

[Ig]

I didn't. I can not speak English well enough because I have not practice. I can read and write much better, so this way is preferable for me.

 

[ganjakid]

I've dealt with Smokey Mt. many times over the yrs. and never had a problem with them. Did they assign you a customer # ? and are you using it with your contact with them? Keep trying, I'm sure they will do you right.

 

[UW Mitch]

I found them to be slow with emails as well...I think it took 2 weeks before I got a response.

~Mitch

 

[guy g]

I also have done my share with Smoky Mountain. Their whole computer thing is questionable. I wouldnt trust the e-mail method. How about instant messaging with a friend who can translate for you to them.
guy

 

[Ig]

I've dealt with Smokey Mt. many times over the yrs. and never had a problem with them.

I don't think what they made the problem, but I need info from SMKW
in order to find out what happened.

Did they assign you a customer # ? and are you using it with your contact with them?

Yes.

I found them to be slow with emails as well...I think it took 2 weeks before I got a response.

It looks to much time from 25/11, but i'll try to send additional
dozen e-mails.

How about instant messaging with a friend who can translate for you to them.

Good idea, but I still hope to do that myself.

Thanks to all for your help.

 

[Jason Burns]

They ARE having problems with their web stuff!! I tried to order a Christmas gift and my credit card kept getting rejected . . . according to the site. So, I called and it got handled VERY promptly and the order even got here before Christmas!!
I am sorry for the difficulty with English and hope they answer your email!!

 

[Ig]

I don't know what happened, but I have the respond!!! I realy
want to believe what technical problems caused the delay.