Update
They issued a refund to me right away Monday morning.
So I'm pleased with that and they took care of it fast.
If you order from them maybe shoot them an email or phone call first to see if website info is accurate
******************
Smokey Mountain Knife Works.
I started off looking for a Kabar Dogs Head knife and found it in stock at a few places. SMKW also had the cheap rough rider old forge knives that I wanted to check out so I ordered 2 RR knives, a Sodbuster JR and the main reason for the order the Kabar Dogs head. Which did not arrive in the box but a packing invoice said it was on back order.
- I paid with paypal which is nice because I can file a claim
- Shipping is marked up.
- Website said my knife was in stock but would not surprise me that it was wrong because the website did not work very well and search feature returns errors.
- I had to email them to get the tracking information which I finally got the night before the package arrives. In this email it says that the 3 knives other then the Kabar. Have been shipped. Lists the total value of them and does not say anything about the back ordered knife.
I finally received my package today and the knife is not in there and who knows when it will be shipped. I will try my hardest to get a refund for it because I will be living 7 hours away from the address that the package will be delivered too.
To sum it up, I think you can find a better more functional website, to order knives from with better shipping rates and less hassle. If their customer service is good I will return here to post that at least they were helpful and gave me a refund.
They issued a refund to me right away Monday morning.
So I'm pleased with that and they took care of it fast.
If you order from them maybe shoot them an email or phone call first to see if website info is accurate
******************
Smokey Mountain Knife Works.
I started off looking for a Kabar Dogs Head knife and found it in stock at a few places. SMKW also had the cheap rough rider old forge knives that I wanted to check out so I ordered 2 RR knives, a Sodbuster JR and the main reason for the order the Kabar Dogs head. Which did not arrive in the box but a packing invoice said it was on back order.
- I paid with paypal which is nice because I can file a claim
- Shipping is marked up.
- Website said my knife was in stock but would not surprise me that it was wrong because the website did not work very well and search feature returns errors.
- I had to email them to get the tracking information which I finally got the night before the package arrives. In this email it says that the 3 knives other then the Kabar. Have been shipped. Lists the total value of them and does not say anything about the back ordered knife.
I finally received my package today and the knife is not in there and who knows when it will be shipped. I will try my hardest to get a refund for it because I will be living 7 hours away from the address that the package will be delivered too.
To sum it up, I think you can find a better more functional website, to order knives from with better shipping rates and less hassle. If their customer service is good I will return here to post that at least they were helpful and gave me a refund.
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